Our Predictive Dialer greatly increases productivity in call centers, since agents will spend more time talking to people, instead of manually dialing numbers, waiting for calls to go through, or hanging up on busy signals and answering machines. See pricing below.

Feature Summary:

• Automatically dials lists of telephone numbers on multiple telephone lines.
• Listens for calls to be answered by live people (and/or an answering machine); as soon as a person says “Hello”, the call is connected to a live agent.
• The agent’s computer screen pops up with a display of information about the person called. The agent can read scripts, make notes, add or change information on the screen, schedule a call-back, conference or transfer the call, record the call, or place the number on the Do Not Call list.
• Supervisors have real time access to communicate with their agents, monitor their activities, and get detailed reports whenever needed.
• Agents may all be located centrally or scattered anywhere in the world.

Overview

Our Predictive Dialer automatically dials your lists of telephone numbers (on multiple telephone lines) and listens to the way each call is answered and reacts as follows:

• As soon as a person says “Hello”, the call connects to an agent.
  The person called does not need to say “Hello…hello…hello, is anyone there?” before an agent comes on the line. Piranha Predictive Dialer is very fast connecting the person called with the agent. With Piranha, the agent’s computer screen quickly pops up with a display of information about the person called. The agent can read scripts, make notes, and add or change information on the screen. The agent can click a button to play any one of your pre-recorded messages to someone. Conversations can be recorded. Calls can be conferenced or transferred. The agent can schedule call-backs as needed, and he or she can click one button to place a person on the Do Not Call list.
• If an answering machine, voice mail, or automated attendant answers a call, you can choose what happens: 1) connects to an agent, 2) hangs up, or 3) leaves a pre-recorded message.
• When busy signals, operator intercepts, fax machines, or no answers are detected, it hangs up and calls other telephone numbers.
• Supervisors can silently monitor agents’ calls, barge in to their calls, record their calls, and also coach the agents while they are on calls.

With our Predictive Dialer, you save money with these great features:

• When you purchase our Predictive Dialer, you will own it; therefore, there are NO monthly operating fees for the hardware or software.
• The expensive “Windows Server” operating system is NOT required on any computers.
• Telephone lines are needed for dialing out. Telephone lines are NOT needed for in-house agents; however, if you have remote agents, they will each need a telephone line.
• If you have remote agents, they do not need office space, and can even use lap tops and cell phones.
  

Call us at 1-800-713-8353 for more information