| ZoomCalls VoIP Phone Service Policies |
|
By ordering and using ZoomCalls VoIP Phone Service, you (hereinafter referred to as “Customer”) are agreeing to be bound by all of the “ZoomCalls Policies” in this document.
ZoomCalls VoIP Phone Service (hereinafter referred to as “ZoomCalls”) is owned and operated by Electronic Voice Services, Inc. (hereinafter referred to as “EVS”).
Contact EVS: Sales: 972-713-6622 or toll free 800-713-8353 - Tech Support: 972-248-0341 or toll free 866-439-6323 EVS Web Sites: www.ZoomCalls.com and www.evs7.com - E-mail: sales@evs7.com
|
| • |
PAYMENT: Customers may initially pay and renew their ZoomCalls with a Credit Card, PayPal, or Electronic Check by contacting a salesperson at EVS. Customers acknowledge that they will be automatically charged in advance of using ZoomCalls service on the first day of Customers’ monthly cycle. Customers may pay in advance monthly or annually. |
| • |
| CANCELLATION & SUSPENSION: To cancel automatic monthly billing, customers must notify EVS at least 3 days prior to their next billing cycle. To cancel, call 800-713-8353 or 972-713-6622 or email sales@evs7.com. Ask for a confirmation E-mail for your records to assure that automatic payments will be terminated. Note: During any paid monthly billing cycle, ZoomCalls service may NOT be paused, suspended, pro-rated, or refunded for vacations, illnesses, leave of absences, or for any other reasons. Service can, however, be suspended at the end of any billing cycle and then restarted on a later date. |
|
| • |
CALLING: ZoomCalls may be used to make or receive calls in the USA and Canada; however, Customers may be located virtually anywhere in the world. |
| • |
CALLER ID: Customers may display a 10 digit local or toll free USA or Canadian telephone number on the Caller ID of parties they are calling. (By law, a legitimate working telephone number must be displayed.) |
| • |
PHONE NUMBER CHOICES: ZoomCalls PBX Customers may choose to have a USA or Canadian local area code number and/or a Toll Free telephone number. Those numbers may be displayed on outbound calls on the Caller ID of parties they are calling. If Customers want to also display a NAME, there is an initial fee of $10. Any NAME changes will also have a $10 fee. |
| • |
EXISTING PHONE NUMBERS: If a ZoomCalls PBX Customer prefers to use an existing telephone number, ZoomCalls can order that phone number to be ported over from that customer’s former phone company, but there is a one time fee of $40. That phone number may take up to 30 days to be ported over. |
| • |
911 EMERGENCY CALLS: ZoomCalls cannot be relied upon for calling 911 in an emergency. Emergency operators will not automatically know your physical location to render assistance. ZoomCalls and EVS will in no way accept responsibility for failure of the service to contact 911 in cases of emergency. |
| • |
OPERATOR ASSISTANCE: ZoomCalls may NOT be used for operator (or directory) assistance. |
| • |
FREE TRIAL: Customers may try ZoomCalls for free before purchasing for a limited number of calls to ensure that it works properly in their environment. |
| • |
NO REFUNDS: Since customers may have a free trial, there are NO refunds after paying in advance for a month or a year of ZoomCalls service. |
| • |
CHANGES: ZoomCalls’ prices and policies may change from time to time. |
| • |
REFUSAL & TERMINATION: ZoomCalls reserves the right to refuse service to anyone using ZoomCalls for unlawful, fraudulent, or immoral purposes or for any other use that EVS deems unsuitable. ZoomCalls has the right to terminate anyone’s service, without refund, if violating anything in these “ZoomCalls Policies”. |
| • |
INTERNET SERVICE REQUIREMENTS: A high speed internet connection with adequate and consistent bandwidth to have high quality calls is required. To determine your internet bandwidth, you may quickly perform a test at this website: http://www.speedtest.net Click the “Begin Test” button. It first tests your “Ping”, then your “Download Speed”, and finally your “Upload Speed”.
Minimum Requirements of Test:
Ping: should be less than 90 ms
Download: Dolphin, Cricket, and Tiger dialer Customers need at least 1.5 megabytes (mbps) per user, while ZoomCalls PBX Customers only need .5 megabytes per line.
Other Very Important Factors: Other simultaneous activities by you or other people (such as web browsing, audio and video file streaming, uploading and downloading files, watching YouTube, etc.) that are using the same internet service can greatly reduce the available bandwidth for your dialer. If your internet service provider shares the same service with other people or companies in your neighborhood, your service can be diminished at any time if any of those other people are using a lot of bandwidth. We recommend getting higher
bandwidth and/or using a Quality of Service (QOS) router if your bandwidth is inadequate for high quality sound. Wireless and satellite internet connections may or may not work well, depending on their signal strength. Wired connections are the best. We recommend using either AVG or Windows Security Essentials anti-virus software. Some anti-virus software (such as Norton, Kaspersky, Sophos, Avast, and McAfee) may block or degrade your VoIP service, but they can often be unblocked for the use of this product. Contact us for
assistance. |
| • |
COMPUTER REQUIREMENTS: Customers using EVS’ Dolphin Power Seller, Cricket Click Dialer, or Tiger Auto Dialer software must have an adequate computer. See those product web sites for their requirements. Customers are responsible for providing local computer networking and maintenance if needed. If using ZoomCalls with EVS’ software, some anti-virus software may block or degrade Customers’ VoIP service. |
| • |
SERVICE: ZoomCalls strives to keep service to customers operational 100% of the time. ZoomCalls has multiple safeguards including numerous redundant servers; however, various factors can cause outages, interruptions, and degradation of VoIP service from time to time. Those factors (many are beyond ZoomCalls’ control) can include, but are not limited to, acts of nature, equipment failure, power outages, human error, and internet failure or disruption. (Note: Land lines and cellular lines are also subject to acts of nature, human error, equipment failures, and power failures.) ZoomCalls does not warrant that its service will always function without failure, delay, interruption, error, or degradation of voice quality or loss of content, data, or information. Customer agrees that it accepts the service “as is”. Regardless of the causes or damages or lost income or additional expenses incurred by any loss, interruption, or degradation of service, Customer is NOT entitled to any refund or credit in the event of loss, interruption, or degradation of service. Customers’ sole remedy is cancellation of future service. In the event a court awards direct damages, despite the foregoing, such damages shall in no case exceed the amount of the last payment for any affected Customers’ ZoomCalls accounts. |
| • |
AUTOMATED CALLING RESTRICTIONS: ZoomCalls may NOT be used for making any type of automated calls with a computer except when using EVS’ Dolphin Power Seller, Cricket Click Dialer, and Tiger Auto Dialer. Violation of this policy may result in immediate termination with no refund. |
| • |
LEGAL RESPONSIBILITY: Customers are responsible for determining in advance, from legal counsel, if their intended uses of ZoomCalls will be permissible and legally compliant with various governmental laws and regulations covering outbound calling, telemarketing, do not call lists, etc. Customers should note that laws and regulations can have stringent penalties for improper use. Customers that are subject to Do Not Call laws are responsible for properly “scrubbing” their telephone lists prior to calling. |
| • |
LIABILITY: In no event will ZoomCalls, EVS, or it’s officers, directors, employees, affiliates, agents, partners, or service providers be liable for any direct, incidental, indirect, special, punitive, exemplary, compensatory, or consequential damages, including but not limited to personal injury, wrongful death, property damage, loss of data, loss of revenue or profits, or damages rising out of or in connection with the use or inability to use the service, including inability to access emergency help. Customers are 100% liable for using ZoomCalls legally. |
| • |
WARRANTY: ZoomCalls and EVS make no warranty, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the service for a particular purpose or any warranty that the service will meet Customers’ requirements. |
