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The Nexus between Your Inbound Call Center Software and Customer Service

Analyze the two situations below: Situation 1 - You call a bank to get advice on a specific transaction, however, the bank makes you [...]

By |2019-03-29T16:37:17-05:00June 25th, 2015|Comments Off on The Nexus between Your Inbound Call Center Software and Customer Service

VoIP Predictive Dialer: Adrenalizing E-Commerce Platforms

Digitalization has completely transformed logistics in the commerce industry. The result is a 360-degree turn in commerce transactions, with fewer people visiting physical stores, [...]

By |2019-03-29T16:37:17-05:00June 22nd, 2015|Comments Off on VoIP Predictive Dialer: Adrenalizing E-Commerce Platforms