A medical industry call center is crucial to stable and supportive communication between healthcare providers and patients. In an industry where locations receive high call volumes and need a guaranteed stable connection, EVS7 can provide a cloud-based calling system that makes answering phones easy and reliable. The Difference Between Standard and Medical Answering Software Medical...
How can sales be increased? There are two ways — finding new customers and encouraging your existing customers to do business with you again. The second option is more effective, so you’ll want to put some effort into helping your salespeople increase customer loyalty. Finding a new customer requires advertising, marketing, finding leads and closing...
Creating meaningful customer relationships by selling over the phone does not come naturally for most people, but making the effort can be a night and day different in the way clients and prospects perceive you and your company. These are some essential strategies that may seem simple, but many sales reps either overlook or don’t...
Most companies these days have quarterly sales reviews to discuss the highlights and lowlights of the last quarter. The scope of a sales review might seem limited to the number of closures, but it goes way beyond that. The purpose of a sales review is to identify latent opportunities and help sales teams overcome known...
It’s all going so well. Your network marketing is working swimmingly, everyone has a smile on their face, a prospect has listened to your pitch. You think you’re about to make a sale and suddenly you hear it: “We don’t have the budget for that.” Is it the end of the road? Do you need...
Did you know that your business’ call center can serve as a revenue center? It can, and with the right call center technology, your customer service agents will be better equipped to respond to customer queries quickly and efficiently. Table of Contents Call Center Technology Trends Call Center Solutions New Contact Center Technologies Top 10...
For outbound call centers, having both a good average wait time between calls for your agents and a low drop rate is vital to running an effective, efficient call center with your predictive dialer. Before we get into the causes, let’s define the terms first. What Is Average Wait Time in an Outbound Telecalling Process –...
Have you ever been offered a deal that seemed too good to be true and then discovered that it was, in fact, too good to be true? You may have encountered bait and switch advertising or, at the very least, somewhat shady marketing tactics. If you took the bait, you probably didn’t end up with...