If you are tired of watching your agents fidget their thumbs between calls, and wish to provide greater flexibility to your inbound and outbound teams, implementing a blended cloud CRM software solution is a failsafe solution. All-in-one Telephony, Power Dialer, Automated Call Dialling, and integrated inbound and outbound operations, are some of the key features of a blended cloud CRM. A blended call center facilitates efficient utilization of human resources, which is not the case in call centers using legacy solutions. To validate the significance of deploying a blended cloud CRM software for your small business, let’s dig in to learn more about the proposition.
Why Invest in a Blended Cloud CRM?
A Blended CRM allows sales agents to make outbound calls and receive inbound calls. Blended Cloud CRM can be accessed from anywhere in the world, as it is hosted on a web-based server. The key benefit of deploying a blended CRM is that it ensures optimum productivity of the agents. Telemarketers can get the most out of their agents and minimize the wait time of their customers, by opting for blended campaigns. Most importantly, installation and maintenance of a cloud solution require no effort on your part.
Interactive Voice Response (IVR) System
A browser-based Blended Call Center Software comes with IVR functionality, which implies that you can configure your IVR completely in your computer’s browser using the drop-down menu and text-to-speech messages of the software. The configuration of the IVR is operational with immediate effect.
The Call Control functionality of the browser-based Blended Cloud CRM enables the sales agent to transfer calls, add people to the current call, and all place the callers on hold. Your sales agents can also easily access information related to the customer.
Reporting is another key feature of the cloud-based CRM. The feature of reporting enables your sales team to engage in data-driven decision making with call center metrics such as call volume, handle time, wait time, service level, and abandonment time.
Automatic Call Distributor
Automatic Call Distributor (ACD) is the mainstay of a Blended Cloud CRM software. The feature helps to route calls to specific agents, detect VIP callers, monitor calls and gather data for historical and real-time reporting. Other functions of ACD include automatic call back and multiple waiting queues.
Blended cloud software enables telemarketers to monitor the calls of their sales agents, provided they have Internet access. Managers can even listen to any call in real time from their “Live Calls” dashboard. The call center software feature is perfect for training new agents, effectively resolving disputes, and speeding up the problem-solving process.
Other reasons you should opt for blended cloud software include no large setup cost, no hassles of maintenance or upgrades, and freedom from database troubles.
Businesses need to leverage every option when it comes to streamlining customer communications. A blended cloud CRM for small business not only optimize this key function, but also helps reduce costs. If you too are looking for ways to achieve these objectives, we are here to help. We offer a number of cloud CRM software that allow users to make unlimited calls to US, Canada, and other regions around the globe. If you wish to learn more about our cloud call center solutions, feel free to get in touch with one of our representatives.