Let’s face it — change can be scary, particularly when it has the potential to impact your business operations. With communication being paramount to the success of any business, changing from a traditional phone service to a VoIP service may seem like a risky move. Once you’re familiar with this technology, however, your fears will quickly melt away. In fact, after you go through our list of VoIP FAQs, the only question you’ll ask yourself is, “Why did I wait so long to make the switch?”
What Is VoIP?
VoIP is more than just a word that’s fun to say. It’s shorthand for voice over internet protocol. VoIP is also known as “broadband phone service” and “digital phone service,” but those terms aren’t nearly as amusing to use. No matter how you refer to the phone service, VoIP enables people to make and receive calls over the internet rather than using physical phone lines.
How Does VoIP Work?
You can use a regular phone, an app on a mobile device or software installed on a laptop or desktop paired with a compatible headset to use VoIP. When you place a call through a VoIP service, the call will be transmitted over the internet in the form of data packets.
Because calls are relayed over the internet, some people think they won’t be able to dial landline numbers. That’s not the case, however. You can dial any number and take calls from any kind of line with VoIP.
Are VoIP Calls Secure?
It seems like reports of hacking activity make the nightly news too often these days. With calls taking place over the internet, some people wonder if VoIP calls are secure. VoIP calls are at least as secure as calls placed using traditional landlines. As an added layer of security, you can opt to encrypt the calls you make through a VoIP service. Doing that will prevent hackers from being able to make sense of the raw data they get their hands on.
How Clear Are VoIP Calls?
When the technology first rolled out, VoIP calls were renowned for having low sound quality. Huge advancements have drastically improved the quality of VoIP calls over the past decade, however — so much so that most users can’t distinguish a VoIP call from one made with a conventional landline.
What Kind of Bandwidth Do I Need for VoIP?
To transition to VoIP seamlessly, it’s vital that you have a fast internet connection. The actual bandwidth you’ll need depends on several factors, such as the number of calls your business typically handles at the same time. If your business fields a larger number of simultaneous calls, you’ll need greater bandwidth than a company that handles a smaller volume of calls at once.
What VoIP Software Is Right for Me?
If you want a reliable VoIP service that’s scalable and comes with desirable features at no extra charge, ZoomCalls by EVS7 is the platform for you. ZoomCalls allows staff members to make and receive calls from any location in the world. You’ll be able to keep your existing number or choose a new local or toll-free number for your business. Our upfront, all-inclusive pricing means you’ll never be surprised by your phone bill again. You don’t have to sign a contract, which means you can cancel your VoIP service any time without paying a penalty.