Black Friday
How to Prepare For Black Friday 2021: 5 Proven Tips

Black Friday can be the most stressful day of the year for many businesses, but it doesn’t have to be. With some careful prepping and minor improvements, your business will be ready to ‘open your doors’ metaphorically or literally for Black Friday shoppers! Fun Facts about Black Friday:  Black Friday in 2020 estimated $14.13 billion...

Holiday Customer Service
Holiday Customer Service: 6 Tips to Handle the Holiday Rush

Around the holiday season most companies experience waves of sales and receive inquiries from new prospects. We want to help ensure that those new prospects become loyal customers. Since we are quickly approaching the holiday season, it is the perfect time to ramp up your holiday customer service skills, so you can make that happen!...

Holiday Voicemail Greetings
9 Holiday Voicemail Greeting Examples

The holiday season is closer than you think! Are you prepared? Don’t miss out on this opportunity to create festive holiday voicemails that will bring cheer and sales.  What is a Good Voicemail Greeting? A good voicemail greeting will be brief and professional, getting quickly to the point of the call. Each voicemail left for...

Voicemail Drop
What Is a Voicemail Drop and How to Use It?

Why are voicemail drops trending in the sales industry? Because nearly 80% of calls go to voicemail. If that’s the case, then that means for every 100 calls made, the salesperson will have to leave a voicemail 80 times! That’s a huge waste of time. Find out how a voicemail drop can benefit you and...

Click Dialer
What is Click-to-Call and How it Works?

Everything from “What is click-to-call?” to “How to set up click-to-call?” We have answered your most asked questions to help you make an informed decision about whether it’s the right solution for you! What Is Click-to-Call? Let’s jump right into it!  What is click-to-call? Well, it refers to a form of digital communication, where an...

Power Dialer Vs. Predictive Dialer
Power Dialer Vs. Predictive Dialer: What to Use and Why

The big question many phone salespeople face is, “What is the difference between a power dialer and a predictive dialer?” While their goals are generally the same, their approaches are different. We have broken down all the differences and similarities so you can confidently know which is the best solution for your team! What Is...

Power Dialer
What is a Power Dialer? Power Dialer Definition

What is a power dialer? The information available to you about power dialers is endless. Allow us to sum up the most asked questions about power dialers, as well as help you determine the solutions internal and external factors.  What Is Power Dialing? The power dialer definition is the process of using software to rapidly...

Sales Plan
How to Write a 30-60-90 Day Sales Plan (Template)

Sales plans shouldn’t be a hassle, they should be helpful! Make your sales planning process simple and effective with these guiding questions and our sales plan template.  What Is a Sales Plan? A sales plan will clearly define the company’s goals, target audience, and the roles and strategies used to achieve the goals. Its purpose...

Sales Competencies
5 Sales Competencies to Look for When Hiring New Sales Reps

What sales skills should you be looking for in a salesperson? With all of the qualities a salesperson can have, how do you know which ones make a great salesperson? Look for these skills the next time you’re hiring, to guarantee a good candidate every time.  What Are Sales Competencies? Competencies can be translated to...

Sales Report
How to Build Your Sales Report? Free Sales Report Template

Knowing what your sales report means is just as important as how you build it. By implementing a few tips on how to build your sales report, you will soon have data to specifically cater to your needs. Did we also mention there is a FREE sales reports template?! What Is a Sales Report? A...

Recent Posts

First Call Resolution
Customer Service Metrics
Maintain Customer Loyalty
Customer Service Training
2022 Customer Service
Customer Service Tips
Call Center Agent Engagement

Recent Posts

First Call Resolution
Customer Service Metrics
Maintain Customer Loyalty
Customer Service Training
2022 Customer Service

Recent Posts

First Call Resolution
Customer Service Metrics
Maintain Customer Loyalty
Customer Service Training
2022 Customer Service