Issue 2 


The very best call center and phone sales articles hand-picked 
and curated from around the web delivered weekly!

How to Close the Sale Over the Phone

To learn how to close the sale over the phone, it’s important to make use of all opportunities you have at your disposal. Traditionally, it’s easier for most people to close a deal when they are sitting face to face with the potential client. So much of the way that we communicate with people is through non verbal cues such as body language and facial expressions. Over the phone you’re more limited in the clues you’ll get to try and read the prospect. Intonation is critical, so when you have a bad line, or a busy loud office distracting you, it makes even more difficult to close the sale over the phone. {}


Changing Customer Behavior with a Little Nudge

Do you nudge your customers? Most businesses do, whether they know it or not. A nudge propels a customer toward the behavior you want – whether it’s purchasing a product, signing up for a subscription or making a repeat visit to a retailer. {}


7 Tips to Make Killer Sales Calls (Even if You Dread Them)

You have value as an individual, and the product or service you’re selling creates great value as well when matched with the right customer. “When people are convinced of their value, they’re unstoppable,” Kadansky says. {}


The Art of the Sales Pitch: How to Sell Without Being Too Salesy

Show of digital hands: How many of you have endured a verbal sales pitch? We’ve all experienced a formal sales presentation where the rep clicks through every nook and cranny of their product, spending 95% of the time on information we don’t care about. {} 


Finally, The Best Times To Cold Call Revealed

…the best cold calling times that we currently think of are in fact completely wrong. Most people would probably suggest that the best times to cold call would be from late morning, over lunch and then the early afternoon, when people are about, right? Wrong. {}

Issue 3
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