Issue 3 


The very best call center and phone sales articles hand-picked 
and curated from around the web delivered weekly!

How to Generate Leads through Inbound Calls

Many companies have effectively found how to generate leads through inbound calls using some simple best practices. Rather than chasing cold prospects, drawing customers to your website and offering useful info or a service they desire makes things a lot easier for the sales team. Generating a lead from an inbound call is a gift, and there are certain ways in which you can make sure that take full advantage. If you have not considered a plan to maximize your inbound call leads using phone sales tips, then now is the time to rethink your approach. {}


Why Accountability in the Contact Center is a Must

“Blizzard 2016,” while a significant weather calamity, does not excuse companies from upholding their responsibilities toward their customers. So, where in your organization does this accountability reside? {}


How Inbound Marketing Can Change The Way You Do Business

Despite its positive effects, many companies still have yet to embrace inbound marketing. Older (perhaps obsolete) marketing strategies that use marketing tactics are becoming less relevant in this new era of inbound. {}  

Find Your Biggest Customer Service Opportunities in These 3 Places

If it feels like you’re spending more time and money on an ever-increasing volume of customer complaints than ever before, you’re right. But the rise of customer complaints is actually an enormous opportunity to gain insights and intelligence on your offering and operations. {} 

5 Ways to Apply Analytics for Better Sales Coaching

Coaching is the #1 sales activity that impacts team performance. Research shows that sales coaching can increase top-line revenue up to 20%. In addition to a proven revenue boost, data also finds that good coaching practices improve both employee engagement and customer retention. {} 
Electronic Voice Services, Inc. (EVS7), 16475 Dallas Parkway, Suite 350, Addison, TX, 75001 | Tel: 800 713 8353 |
Issue 4
Issue 2