In addition to the increased efficiency, a call center cloud also improves your bottom line. EVS7’s cloud center contact solutions mean you don’t have to pay for a physical location for your callers, or to make sure a supervisor is present. You don’t have to pay for any amenities that come with hosting employees at a physical location. And because your employees can work from anywhere, you can attract more potential dialers, even if you can’t offer a high rate of pay.
Combine this with the fact that EVS7’s call center cloud solutions are highly affordable, without minute-by-minute charges or excessive fees, and the value added is clear.
How a Cloud-Based Contact Center Works
Cloud-based contact center solutions are a way to leverage the power of cyberspace to reduce overhead and logistical concerns for your telemarketing operation. In the past, a contact center consisted of a large room full of dialers, managed by one or more supervisors who always had to be onsite, monitoring callers for any potential problems. Hosted call center solutions do away with all of that.
With hosted call center software from EVS7, no central location for your dialers is necessary. Each agent can log on from anywhere at any time, get into the software and start dialing.
And because all the information you need is stored in the cloud, dialers do not need to directly communicate with other agents or supervisors to do their work. Combined with predictive dialing, power dialing and click-to-call applications, your cloud-based call center can be of unlimited size and power, making multiple calls from multiple locations efficiently without any loss of organization.
Supervising a Cloud-Based Contact Center
With contact center software, you also don’t have any concerns about monitoring your agents. The software allows you to keep track of all of your dialers, as well as to listen to any call, join a call or whisper to the agent as needed, just as if your supervisor were with the agents in a central contact center location.
Who Can Benefit From Cloud Contact Center Software?
Any business that currently makes use of telemarketing strategies and could benefit from making their telemarketing efforts faster, cheaper and more efficient can benefit from cloud-based contact center solutions. If you sell a product that you need to build awareness about by contacting as many people as possible, EVS7’s predictive dialer software can make that happen more quickly and effectively than ever before.
If you have a business where you need to quickly contact and talk to multiple contacts while still adding a personal touch, our Dolphin power dialer can help you make that happen. If your business success requires you to make multiple contacts a day, our cloud-based contact solutions can result in dramatically improved results.