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Call Center Analytics
Call Center Analytics: 5 Types to Use

If you want your business to run at peak performance, it can only be done using call center analytics. No matter the size or type of call center, having analytics is an essential part to making your company run as smoothly and successfully as possible. Don’t do business without them!How to Gather Analytics Data?In order...

Virtual Assistant Software
10 Essential Virtual Assistant Software & Tools

The role of a virtual assistant is a very varied one. Throughout your working day, you’ll have to perform a different set of tasks, and each client will have their specific requirements. Gone are the days of tracking things using excel spreadsheets and messy, disorganized folders. Nowadays, you can include a wealth of helpful business software...

Customer Service Strategy
7 Ways to Build a Customer Service Strategy

Today’s customers want nothing short of the best, and if you fail to meet their expectations, a high percentage will be unwilling to do business with you again. Therefore, having an effective customer service strategy in place is crucial.But there’s more to having a customer service strategy than just creating one. You also have to...

Call Center Training
10 Effective Tips for Call Center Training

Call centers are about more than just answering calls. To excel in the industry, you need to put more effort into training your agents. Here are 10 effective tips for training call center agents:1. Pay Attention to Individual Training NeedsThe first step is to understand your employees’ training needs. Consider what kind of skills each...

Organizational Structure
What Is the Best Call Center Organizational Structure?

Of course you want your call center to do well and run effectively, but the question is how do you achieve that goal? Don’t waste any more time wondering what to do. Let’s break it down, so it’s manageable and simple to determine the best organizational structure for your call center. How to Structure Your Call...

Telephone Answering Machine
How To Use Your Computer as a Telephone Answering Machine

You likely use a phone and a computer to do your daily task at work, so why not combine the two tools? Turn your computer into a telephone answering machine in just three easy steps! How a Computer Answering Machine Is Different? While a traditional answering machine will accept missing calls and even greet the...

Virtual Receptionist
6 Best Virtual Receptionist Software 2021

There are many choices of virtual receptionist software, but which one is right for your team? We will take you through 6 of the best virtual receptionist software options and help you determine which solution is right for you! EVS7 FOX – Bring your telephone answering service into the modern era with Fox!RingCentral – Deliver the...

Contact Center Vs. Call Center
Contact Center Vs Call Center: 6 Differences

Call center and contact center sound similar, however, their functions and purposes are very different. Without further ado, let’s break down the differences between the two! What Is a Call Center A call center is a business that employees agents to handle inbound and/or outbound phone calls.  Call centers usually integrate an IVR system in...

Black Friday
How to Prepare For Black Friday 2021: 5 Proven Tips

Black Friday can be the most stressful day of the year for many businesses, but it doesn’t have to be. With some careful prepping and minor improvements, your business will be ready to ‘open your doors’ metaphorically or literally for Black Friday shoppers!Fun Facts about Black Friday: Black Friday in 2020 estimated $14.13 billion dollars in...

Holiday Customer Service
Holiday Customer Service: 6 Tips to Handle the Holiday Rush

Around the holiday season most companies experience waves of sales and receive inquiries from new prospects. We want to help ensure that those new prospects become loyal customers. Since we are quickly approaching the holiday season, it is the perfect time to ramp up your holiday customer service skills, so you can make that happen!Using...