Dentistry practices rely on phone calls for patient inquiries and appointments, but every missed call has the potential to be a lost opportunity or patient. Enter AI Answering Service for dentists. According to research, dental offices miss approximately 35% of calls, and callers don’t try calling a second time. That is why having an AI...
The Midnight‑Call ProblemHere’s a scenario: it’s Saturday at 11 p.m. and a customer’s kitchen pipe has burst. They dial up the first plumber they find on Google, but your office phone rings through to voicemail. Studies show that nearly 47 percent of small businesses miss the initial call which is essentially one in every two leads, simply...
The Reception Problem Most Small Businesses Still FaceCustomers don’t stop calling when your lone receptionist clocks out, or when you’re elbow‑deep in work and can’t reach the handset. Yet the median U.S. receptionist now earns about $30,450 a year, plus payroll taxes and benefits, making full‑day coverage a luxury for many firms. For owners who try...
Why Missed Calls Are Costly for Law FirmsNearly half of legal consumers hire the first attorney who picks up the phone. When a call rolls to voicemail, after hours, during court, or while you’re heads‑down on a brief, you risk losing the matter forever. Missed calls don’t just leave money on the table, they dent your...
Why AI Answering Service pricing is so confusingSearch “AI answering service cost” and you’ll find everything from free trials to four‑figure enterprise bundles. That spread exists because the service combines two moving parts:A base platform fee: keeps the phone agent online, covers voice hosting, AI processing power, and support.A usage allowance: minutes, calls, or “conversation credits” that...
If you run a telephone answering service (TAS), you know first-hand how challenging it can be to manage fluctuating call volumes, meet your clients’ expectations, and keep an eye on the bottom line. But here’s a question: Are you still using legacy answering service software that feels stuck in a previous era? If so, it...
In an ideal world, every customer would be able to get the help they needed from the first person they spoke to. In reality, however, customers aren’t always able to accurately relay their needs over the phone. For example, if they’re having trouble understanding you, or have a language barrier. If you’ve ever worked with...
Ever wonder how your company measures up in terms of customer service? Customer service can be challenging, but it’s important for your company’s growth. If you want to keep your customers coming back for more, you need to improve your company’s customer service. Luckily, there are many ways to track your company’s customer service performance....
How important is customer loyalty? Is it really worth investing time and effort into keeping customers happy? It seems like every day, new businesses pop up promising great deals and discounts. But once they get their foot in the door, these businesses often fail to deliver on their promises. Why? Because they don’t care about...
How often does your company train its employees on customer service skills? If you answered ‘never’, then you should read this guide. Customer service training is important because it helps employees become better at interacting with customers. In addition, it also improves their ability to handle situations where they encounter problems or misunderstandings. This guide...