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First Call Resolution
How to Improve First Call Resolution (FCR)?

In an ideal world, every customer would be able to get the help they needed from the first person they spoke to. In reality, however, customers aren’t always able to accurately relay their needs over the phone. For example, if they’re having trouble understanding you, or have a language barrier. If you’ve ever worked with...

Customer Service Metrics
The 4 Most Important Customer Service Metrics to Track

Ever wonder how your company measures up in terms of customer service? Customer service can be challenging, but it’s important for your company’s growth. If you want to keep your customers coming back for more, you need to improve your company’s customer service. Luckily, there are many ways to track your company’s customer service performance....

Maintain Customer Loyalty
Customer Loyalty: Your Guide to Maintaining It

How important is customer loyalty? Is it really worth investing time and effort into keeping customers happy? It seems like every day, new businesses pop up promising great deals and discounts. But once they get their foot in the door, these businesses often fail to deliver on their promises. Why? Because they don’t care about...

Customer Service Training
The Actionable Guide to Customer Service Training

How often does your company train its employees on customer service skills? If you answered ‘never’, then you should read this guide. Customer service training is important because it helps employees become better at interacting with customers. In addition, it also improves their ability to handle situations where they encounter problems or misunderstandings.This guide provides...

2022 Customer Service
6 Customer Service Trends to Watch Out For in 2022

Customer service trends are always changing as the times change. It’s important to stay up-to-date and relevant on what customer service practices are working. Let’s make sure you are in the know by looking at the top 6 trends for 2022! 1. The Popularity of Customer Service Chatbots Is RisingBecause of the increase in online shopping,...

Customer Service Tips
15 Customer Service Tips (That Are Actually Helpful)

Good customer service is essential for any business. It can make or break a customer’s experience with your company, and it can be the deciding factor in whether or not they come back. In this article, we will list 16 customer service tips that are actually helpful. We’ve gathered these tips from our own personal...

Call Center Agent Engagement
5 Ways To Improve Call Center Agent Engagement

It’s not uncommon for employees to leave a call center because they are unhappy. Most call centers in America experience an employee turnover rate between 30 and 45 percent. As the manager you want to lower the turnover rate in order to keep a steady group of agents. Having consistency, well trained, and experienced call...

Call Center Automation
6 Must-Have Call Center Automations – EVS7

What automation tools would help your call center thrive? There are six must-have call center automation tools that will drastically change how your call center operates – in the best way! What Is an Automated Call Center?An automated call center will provide telephone calls, emails, texting and other various software services that are done online.  What Are...

Call Center Strategies
5 Call Center Strategies for Improvement & Efficiency

The new year demands new strategies for improvement and efficiency and we offer exactly that. One of the necessary call center strategies is using a power dialer, for example.  Now, let’s dive deeper into many more! Automated Your Call Center Processes  Gather Customer Insights From Other Channels  Organize Your Call Center  Allow Agents to Work...

Call Center Audit Checklist
Call Center Audit Checklist (2022)

The call center audit checklist is a necessary tool to measure the performance of the company. The checklist can be summed up to five things but we have found that it is much easier to audit your call center, when using a good power dialer that supports reporting & analytics. Overall Call Center PerformanceUsing call center...