A power dialer is an automated dialing software that allows agents to make outbound calls at their own pace and from any location.
The main difference between a traditional dialer and a power dialer is the ability of the latter to automatically dial numbers based on predefined criteria. You don’t have to manually enter each number into your dialer as it will do this for you. This saves agents’ time and effort.
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An essential supporting feature for contact center management is the ability to monitor and coach live calls. This helps you assess call quality, agent performance, and customer satisfaction.
Save time, stay fresh, and leave the perfect voicemail every time by clicking to drop an instant message on their machine. Personalize before dropping to get more call backs.
Take control of your leads with the built in CRM. Write notes, disposition calls, send emails and texts, and manage your team with advanced reports and coaching tools.
A power dialer calls numbers from a predefined phone list automatically. An agent will see the prospect’s information on the screen as the phone rings and can speak to the contact immediately after they answer.
If the power dialer reaches a number that is disconnected, busy, or unattended, it will automatically move to the next number on the list. An agent can click to drop a pre-recorded voicemail if an answering machine is reached.
EVS7’s power dialer has some additional abilities:
Agents will also have the option to click to dial from the power dialer CRM, send emails or text messages, and follow up on callbacks.
Managers can create and update campaigns, upload and assign lead lists, view and export analytics data, and monitor and whisper coach during live calls.
Here is how you can benefit from a power dialer:
A power dialer can help any sales team or call center improve their performance. When reps are making more calls, they’re more likely to be successful at closing deals. This is one reason why using a power dialer is so important for business success.
Sales and call center teams need a power dialer software because it helps them reduce time spent on redundant tasks, such as manual dialing.
Delays / Pause Time
Dropped Call Rate
Duration of Calls
The dialer calls one number per agent at a time.
No pauses or “telemarketer delays” for the receiver of the call because the agent is able to immediately start talking to them.
Do not have to manage a dropped call rate.
The duration of the call is not an issue as the dialer only calls a number when the agent is available.
The ratio of calls per agent is set by software and can move depending on the amount of dropped calls and call durations.
Pauses occur as the dialer connects the connect with an available agent.
Need to keep the dropped call rate below 3% over the course of 30 days to be compliant.
The duration of the call is usually short since several calls are made at any given time.
Power dialers are legal in most cases because unlike predictive dialers and auto-dialers, they do not drop calls or blast a recording.
Power dialer software is helpful for any business dealing with a large number of incoming phone calls. It is mostly used by sales teams and contact centers.
To determine whether or not you need a power dialer you can answer these two questions:
If the answer is “Yes” you probably need a power dialer.
You can set up our power dialer in less than 5 minutes as it is fully cloud-based, so you would only need to log into the platform, import your contact lists and start dialing.
While it really depends on the provider, as some of them charge additionally per call, our power dialer costs $119/month per agent seat. There are no hidden fees and no setup fees.
Includes truly unlimited calling to the US and Canada.
Admin seats are free
No setup fees
Includes cloud call recording
Includes up to 5 local or tollfree numbers for Caller ID protection
“Call quality is fantastic in comparison to the competition, and the customer support is great. I feel like they really care about me. I’ve increased productivity and the capital that I save can be used to grow the company. The phone dialer is a no brainer. I would not be able to run my business without EVS7.”
Dolphin is a sales war machine! This software in my experience is by far the best power dialer I’ve ever used. I switched with many companies before using this software. Highly recommend. Great and friendly support. It’s really simple to use.
The bottom line, your tools, in the hands of the right staff, is allowing us to have some agents do the work of 1.5 or even 2 agents compared to the past helping us become far more profitable or deliver results on tougher clients that would have likely been a failure due to our calling volume limitations of the past…it’s making a difference.
Very easy to use and does everything except dirty dishes … lol. Support is responsive with great/friendly people to work with. I recommend the software whenever I have the chance to do so. It is a definite thumbs up – product and company!
Update your caller ID, dialing settings, and any custom fields. Then map your list to the Dolphin.
Blaze through your list making 40-80 calls per hour. Drop pre-recorded voicemail messages with a click.
Manage your team, view reports, and stay organized using the cloud CRM and coaching tools.