Cloud-Based Answering Service Software: How it Works
Operate your own Telephone Answering Service (TAS) business using our cloud-based answering service software and phone service. Acting as virtual receptionists, your agents can answer calls and communicate with a wide variety of your clients and their customers using a hosted system.
You can have an unlimited number of clients from all kinds of businesses and organizations. When calls come in for each of your clients, based on Caller ID, a custom client screen pops up for your agent who answers the call. The agent will be able to personalize their greetings as if they are a member of each of your client’s staff. Agents can then transfer calls or take messages and send emails or text messages to those clients.
When ready to begin work, your agents simply log in to your TAS online and can immediately start receiving calls. There is NO software to install and NO telephone lines are needed. Simply connect your VOIP carrier or use our recommended carrier for a hosted system.
- Manage client info and custom scripts
- Omni-channel tools like email and texting are easy for agents to deploy
- Multi-call handling allows for reduced wait time and better customer experiences
- High level cloud-based security with HIPPA compliance for medical answering services
- Manage users & seats, view real time and historical calling reports
- Cloud call recording included
- Optional AI Phone Answering Service Voice Agents
EVS7 Clients
Discover Integrations for your TAS Tools
See how Global Answer 24/7 increased their handled calls by 900% after switching to Fox.
Frequently Asked Questions
Answering service software allows telephone answering services to handle calls for different clients. Our Fox Answering Service Software is cloud-based and doesn’t require expensive hardware and separate vendors for phone calls.
Operators can login to the answering service software and instantly receive or transfer calls and relay messages for different clients, guided by notes on their screen. Fox Answering Service Software is entirely flexible and scalable, since it’s cloud-based.
Fox TAS Software allows operators to login from anywhere and handle calls from the cloud without any downloads or hardware required. Learn more about how to set up Fox Answering Service Software.
Some of the features of Fox Answering Service Software include cloud-based logins, built-in calling, multi-client support, reporting, sms & email messages, and scalability. Get to know how to choose a TAS software that is suitable for you.
Fox answering service software works with many different VoIP, SMS and Email providers. Click here for a list of supported providers.
Fox Answering Service Software is designed for TAS teams.
Live or AI Agents
Optional Artificial Intelligence (AI) is available for overflow calls when no agents are available.
Reporting for Billing
Reports showing breakdowns of all calls, minutes, work time, sms, & more so you can easily create invoices.
Warm Transfers
Quickly blind or warm transfer phone calls to the correct client contact.
Company White-Labeling
Customize the software with your company logo and more.
Email & Texting
Get the right message to the right client at the right time. 2 way texting allows for real time conversations
API & Integration
Connect with Zapier or use our open API for other powerful integrations
Satisfied EVS7 Users
“The software is very user friendly and easy to understand. The account setup is fast and efficient. I do not consider myself a tech savvy person so the fact I can set up accounts and change settings so quickly is awesome. Any help I have needed has been quick and the customer support is outstanding. I would recommend Fox TAS answering service software to any business large or small!”
Anna Wheatley
Owner @ A Friendly Answer
“The Fox TAS is such an incredible product, and I wish I had discovered it years ago instead of wasting money on [LEGACY COMPETITOR]!”
Karina F
Owner @ AAHA
Watch our TAS Video
What Sets Our Telephone Answering Service Software Apart?
The flexibility and ease of use for your answering service managers and live operators. That translates into fewer mistakes, more handled calls and more successfully handled calls. You get all the data and organizational tools you need to maximize your efficiency. You can easily manage multiple clients with different caller IDs and custom scripts. In addition, unlike some other TAS software, you get unlimited calling, with no hidden per-minute charges or excessive usage fees cutting into your bottom line. Also works great for other types of call centers such as executive suites and virtual offices.
Cut enormous overhead costs by going virtual with no expensive hardware required. Our software can provide a competitive advantage for nearly any business with billing reports and direct integration with TigerConnect and Zapier. Perfect for call answering for small business, medium business, or enterprise. Call volumes can be small to large because our call center solution provides flexibility to scale call routing as agents can handle multiple calls at once with ease.
Easy Setup
Get your TAS up and running quickly!
Setup your Clients
Connect your VOIP carrier and map your DIDs. You can update your scripts, contacts info, and more to customize the experience.
Start Handling Calls
Agents (operators) login with a web browser and headset and can immediately start receiving calls.
Control Your Results
Generate and send invoices based on usage or prepaid plans. Take control of your TAS with agent and client reports.