Empower Your Agents to Provide First-Class Customer Experiences

Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere.

Inbound Call Center Agent

Inbound Call Center Software

Includes Truly Unlimited 24/7 Inbound & Outbound Calling to the USA & Canada with no Per-Minute Charges & no Contracts

Octopus Cloud Contact Center
Operate your own call center using our software and phone service.  Agents can answer from anywhere in the world, as well as place calls to the USA and Canada. Use virtually any CRM customized to your needs. When calls come in, your agents can talk, take orders, transfer or conference calls, and leave voicemails to your customers and prospects. Real time dashboards and reports for managers, with a variety of information about calls and agents.
TAS Answering Service Software
Operate your own Telephone Answering Service (TAS) business using our cloud-based answering service software and phone service. Acting as virtual receptionists, your agents can answer calls and communicate with a wide variety of your clients and their customers. Accommodate unlimited number of clients from all kinds of businesses and organizations.  Agents simply log in to your TAS online and can immediately start receiving calls.  Coming Soon!

 

  
 

Functionality
System Type
Inbound & Outbound Calling
Inbound Phone Number
Coaching/Monitoring
Reporting & Analytics
Ring Groups & Routing
Contact Center

Octopus Call Center

$59
Per Agent / Monthly

Functionality
: Soft Phone
With Inbound Call Center
System Type : Software for PC
Inbound & Outbound Calling : Truly Unlimited
Inbound Phone Number : One free per seat
Coaching/Monitoring : Included
Reporting & Analytics
Ring Groups & Routing
Contact Center

TAS Answering Service

$149
Per Agent / Monthly

Functionality
: Contact Center &
Telephone Answering Service
System Type : Cloud Based
Inbound & Outbound Calling : Truly Unlimited
Inbound Phone Number : One free per seat
Coaching/Monitoring : Included
Reporting & Analytics
Ring Groups & Routing
Contact Center

Inbound Call Center Features

  • Inbound Call Routing
  • IVR – Auto Attendant
  • Call Waiting
  • Conference Calling
  • Ring Groups
  • Music on Hold
  • Local & Tollfree DIDs
  • Call Forwarding
  • Coaching & Monitoring
  • Time Based Conditions
  • Virtual Answering Service
  • Voicemail to Email

The Power of Inbound Call Center Software

While it’s clear that inbound call center software has the potential to elevate your business to the “next level,” the software itself is merely a tool that’s available for you to use. Like any tool you see in your local hardware store, you have to know how to use your inbound call center software properly to harness its potential power and drive your business forward and upward.

Inbound Call Center Best Practices

Implementing some call center best practices can help you maximize the benefits you get from your inbound dialer setup. Here are some things you can implement today to produce the results you want to see:

Engage in Active Coaching:

Depending on the size of your business, your agents may field hundreds or even thousands of calls every month. Every time an agent takes a call, it’s an opportunity for that person to solidify a relationship with an existing client or establish the groundwork that will convert an inquiring prospect into a long-term customer. With the stakes so high for every call, it’s critical to use every feature your inbound call center software has that will enable you to actively coach your agents to improve the way they handle calls. Features such as call recording, real-time call monitoring and whisper empower you to provide feedback to agents immediately, while an interaction is still fresh in their minds. In other words, these features can help you give your agents the advice they need to improve their performance, not just on their next call, but on their current one as well. Active coaching is so vital to your immediate and future success that it’s advisable to appoint a capable agent or a team of successful agents to coach your call center team if you don’t have time to do it yourself or if your team is simply too big for you to coach single-handedly.

Focus on Customer-Centric Metrics:

Although many call center managers think speed is the most impo