Inbound Contact Center Software
Includes Truly Unlimited 24/7 Inbound & Outbound Calling to the USA & Canada with no Per-Minute Charges & no Contracts
Cloud Call Center Solutions
Operate your own call center using our Octopus software and phone service. Agents can answer from anywhere in the world, as well as place calls to the USA and Canada. Use virtually any CRM customized to your needs. When calls come in, your agents can talk, take orders, transfer or conference calls, and leave voicemails to your customers and prospects. Real time dashboards and reports for managers, with a variety of information about calls and agents.
Virtual Answering Service (TAS)
Operate your own Telephone Answering Service (TAS) business using our cloud-based answering service software and phone service. Acting as virtual receptionists, your agents can answer calls and communicate with a wide variety of your clients and their customers. Accommodate unlimited number of clients from all kinds of businesses and organizations. Agents simply log in to your TAS online and can immediately start receiving calls.
Benefits & Features
Why choose EVS7 for your call center or answering service?
Inbound Call Routing
Calls either route to the next agent available or can be answered with a click.
Easy to Use
Intuitive, cloud-based products with an interface designed with managers and agents in mind.
Time Based Conditions
Set the calling schedules for your clients with conditions and rules based on times and dates.
Flexible
Agents can work from home or from an office building. Login from anywhere with internet access!
Handle More Calls
State of the art technology allows for more efficient call handling.
Reporting & Analytics
Quickly see where your agents excel and see where they have room for improvement.
Inbound Call Center Software: How it Works
Using state of the art technology, our cloud-based call center solutions allow agents to login and immediately start handling calls from anywhere with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports.
Whether you’re running a telephone answering service (TAS), or any call center, it’s vital that calls can be managed and handled in a timely fashion. Agents will have all the information they need on the screen to handle calls efficiently.
Depending on the size of your business, your agents may field hundreds or even thousands of calls every month. Every time an agent takes a call, it’s an opportunity for that person to solidify a relationship with an existing client or establish the groundwork that will convert an inquiring prospect into a long-term customer.
While it’s clear that inbound call center software has the potential to elevate your business to the “next level,” the software itself is merely a tool that’s available for you to use. Like any tool you see in your local hardware store, you have to know how to use your inbound call center software properly to harness its potential power and drive your business forward and upward.
