Contact Center Solutions for Inside Sales
Inside sales have long been utilized as an effective way to maximize business. Being able to contact multiple leads via direct mail, phone and now digital services is far more effective than trying to make face-to-face sales. In the time it takes a salesperson to track down a customer and talk them into a sale, a sales rep at a call center using a script can contact and convert many more leads.
Cloud contact-center services take this to the next level by using the advanced contact-center technology of inside-sales software to streamline the process. This makes your inside sales more efficient and increases your bottom line.
How does inside-sales software, like the kind Koala contact-center solutions provides, bring significantly increased efficiency to your business? The main advantage of an inside-sales call center is multiple agents contacting multiple leads in a shorter time frame. This sales force automation means many more conversions, a lower cost of acquisition for customers, and the ability of supervisors to monitor, guide, and script dialer behavior to more effectively convert leads. The cloud call center enhances each of these benefits, improving performance management and increasing productivity.
The ability of agents to log into the system and begin making calls from anywhere at any time – using the system’s CRM to pinpoint clients – as well as one-click calling and lightning-fast data access, means a much greater speed of contacting leads. The lack of need to provide a central location, hardware, or on-site supervision for dialers means much lower costs. The system’s wide range of data collection allows supervisors to easily monitor, whisper and participate in calls, allowing for improved conversion techniques. Everything that inside-sales call centers make great, Koala cloud contact-center software makes better.
Your Industry and Inside Sales Software
Industries that can see tremendous benefits from this type of inside-sales software obviously include traditional sales operations like clothing, electronics and furniture, but also industries you may not have considered. For example, travel-based companies can benefit tremendously from inside sales, allowing businesses to identify potential leads that would be most interested in opportunities and information about available travel packages.
Nonprofits, which rely on high-volume donations, are another industry that can be helped tremendously by inside sales software. Cosmetic medical procedures, like LASIK or plastic surgery, are another area in which more service companies are turning to inside sales to locate and convert strong leads and get the word out about their offerings. The truth is, just about any company that offers goods and services and could benefit from high-volume sales, can benefit from cloud call-center solutions.
How Our Inside Sales Software Helps
Nurturing relationship with prospects is imperative for business success. Our inside sales software provides lead interaction history and data on the lead’s buying process, enabling the sales representative to understand the prospect better.
Measure Inside Sales KPIs
Our inside sales software enables managers and decisionmakers to easily measure and track the KPIs. The software gives actionable insights on lead conversion score, lead connect rate, and lead response time.
To ensure consistent business growth, earning loyal customers is more crucial than chasing numbers. Our inside sales software provides information about the prospect’s background, company, industry, and other useful insights.