How Can Parrot Call Center & Cloud-Predictive Dialer Help You?
Let’s say you’re an experienced call center manager trying to move into the modern age with a cloud-based calling center and predictive dialer. It’s a smart choice. Trying to succeed with a call center without predictive dialer services in this day and age is not cost effective or efficient. But if you’ve never managed a cloud-based calling center before, you may be nervous. That’s where EVS7 and the Parrot system really shine.
Not only is the software intuitive and extremely easy for your agents to use, it is designed to maximize manager control. You have access to top-level support if you ever do have a question that needs a quick, clear answer. Any industry can really benefit from predictive dialer services because of the flexibility for both outbound and inbound dialing. To stay competitive today, blended dialing with predictive capability is the most cost effective way to maximize sales or service efforts.
The Parrot predictive dialer system prepares up to 5 lines dialing at a time for each agent in ready mode. Want to really speed things up? Turn on features such as answering machine detection or IVR technology for inbound calls — then watch your call numbers and level of customer support soar sky high. Equipped with a management portal, supervisors can also view and listen to their agent’s call activity in real-time. Because your campaigns, calls lists, contact management tools, reports, and even your agent’s are “in the Cloud,” keeping everything organized all in one place and predicting your success — is easy.