Blended Call Center Software

Outbound dialing and inbound calls – together is better.

Blended Call Center Solutions

best call center software

Parrot Call Center Software Solutions

EVS7 offers easy-to-deploy browser-based blended multi-channel call center software solutions for both outbound and inbound call centers. The blended call center software products are easily scalable, and come with comprehensive features designed to facilitate an array of functions. Our web-based call center phone systems help you to improve the overall productivity by enabling agents to receive and make calls instantly from just their web browser.

Why Choose EVS7 for Blended Call Center Solutions?

EVS7 offers multi-channel call center software solutions that can provide anywhere access to a global workforce. Browse through instant notifications on the inbound and outbound calls while enjoying features such as:

  • One-click voicemails and pre-recorded message
  • Comprehensive reporting to gauge agent performance
  • Seamless CRM integration to finetune lead nurturing and management
  • State-of-the-art automatic dialers and inside sales solutions
  • Interactive voice response and seamless network connectivity
  • ACD, AMD, IVR tools allow for added flexibility

In short, if you are looking for the best call center software solution without having to break the bank, your search ends here.


Dolphin Cloud Power Dialer

Dolphin Power Dialer

Dolphin Power Dialer takes the stress out of making telephone calls and helps you make more sales.  For just $89 a month for a toll free or local inbound number AND truly unlimited outbound calling, the Dolphin is simply a necessity for any blended call center needing to make lots of calls.   Seize control of your agents with our optional monitoring tool to eavesdrop on conversations and coach to get the best customer service.  Setup is fast and simple and you’ll get as much tech support as needed.  Great solution for call centers and sales professionals!

  • Comes with free local or toll free inbound line on request
  • Quickly dial lists to help you make 4 times as many calls as dialing by hand
  • Lead scoring with HOT, WARM, COLD, etc to stay productive
  • Instantly followup by email to reach customers and to increase sales
  • Reminders and call backs help you stay organized

What is Blended Call Center Software?

A blended call center incorporates both inbound and outbound call center services. Oftentimes, we think of call centers as either inbound or outbound depending on the business. In today’s changing market, blended call centers are defying that stereotype and becoming more and more prevalent.

Larger call centers are often divided between outbound and inbound agents. Whereas smaller call centers just do not have the resources to manage calls individually. To handle both types, blended call centers provide a solution. In this scenario, VOIP call center software can be tailored to prioritize calls so that outbound staff members can handle overflow from inbound receivers as needed.

When it comes to efficiency, incorporating the best call center software into a blended call center setting is a smart strategy. With that technology, you can reduce idle time and increase agent productivity.

Why Utilize Blended Call Center Software?

Call center phone software makes your team more efficient. Every business model looks for the key to cutting idle time, and boosting productivity and call center phone systems can be that key. For call centers, doctors’ offices, schools and other business, these types of solutions are a no-brainer.

EVS7 software helps direct inbound calls and prioritizes outbound calls to make marked improvement in phone efficiency. Our software is intuitive and allows your team to make the most out of each day. With truly unlimited calls to the United States and Canada and no hidden fees, we place the focus on quality calls and relationships over nickel and dime service.

Our call center software solutions are easy to set up, come with excellent support service, and all the tools needed to manage a team of agents. We won’t force you into contracts or charge for upgrades. Our goal is to help your business drive real results. Utilizing our call center phone systems for your inbound and outbound centers will increase your efficiency and effectiveness.

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