Comparing a Predictive Dialer System to Power Dialer Automated Dialer Services
Think of a hosted predictive dialer setup as sort of like a big manufacturing plant with an assembly line. Occasionally, the number of workers may not be able to keep up with the speed of the assembly line, and some product may be dropped, but the overall volume of finished products is quite high.
Predictive dialer software works the same way. Calls are made on multiple lines by the software based not on how many agents are logged in and the speed you’ve set for your campaign. It can slow down or speed up the volume of calls depending upon the number of agents in calls and how quickly they become available again. The overall result is your agents can complete a much higher volume of calls than they otherwise might.
You might think of a single line power dialer as more like a smaller company where the products are hand-made. You don’t get as many products completed in the same amount of time, but you don’t get any dropped products and you get a level of authenticity your customers appreciate by avoiding any delays and hearing when the customers say “Hello.”
This is comparable to the preview or power dialer situation. It’s not as fast, but you don’t have a recipient picking up and trying to talk to someone who’s not yet on the line. With a power dialer system, the agent is in contact with the call recipient from the start of the call, so that recipient gets the feeling of being singled out by the agent rather than just being an anonymous phone number in a long line of numbers.
Predictive Dialer vs. Power Dialer Industries
Companies that might benefit from predictive dialers include travel agencies, which may have appealing packages to sell and need to find the people who are interested in them as quickly as possible, and companies that sell a specific good or group of goods, like, say, vacuum cleaners. Again, you don’t necessarily need to talk everyone into buying a vacuum cleaner so much as you need to find as many people who need them as possible in a short time.
Companies that might benefit from power dialers are those that require more finesse to make sales, such as a financial services company, or industries where people expect a more personal touch, like health care.
EVS7 for Power and Predictive Dialers
A predictive dialer system is a little more complex than a power dialer system, which is why Parrot, by EVS7, sets itself apart as the best predictive dialer among call center predictive dialer vendors by simplifying the process as much as possible, offering top-notch customer support to answer any questions quickly and comprehensively. Of course, if power dialing is better for you, our Dolphin Power Dialer is also easy to use, cost-effective and possessed of the most comprehensive functionality on the market. We also understand that some companies will need both power and predictive campaigns, and the Parrot has you covered if that’s the case.