13 Jan
10 Essential Virtual Assistant Software & Tools
The role of a virtual assistant is a very varied one. Throughout your working day, you’ll have to perform a different set of tasks, and each client will have their specific requirements. Gone are the days of tracking things using excel spreadsheets and messy, disorganized folders. Nowadays, you can include a wealth of helpful business...
13 Jan
7 Ways to Build a Customer Service Strategy
Today’s customers want nothing short of the best, and if you fail to meet their expectations, a high percentage will be unwilling to do business with you again. Therefore, having an effective customer service strategy in place is crucial. But there’s more to having a customer service strategy than just creating one. You also have...