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What Equipment Is Needed to Run a Call Center?

What Equipment Is Needed to Run a Call Center? The first thing to know when considering what type of equipment is needed for running your [...]

By |2020-07-08T15:57:30-05:00April 11th, 2018|Comments Off on What Equipment Is Needed to Run a Call Center?

Where Is the Call Center Industry Heading?

Where Is the Call Center Industry Heading? While multifaceted and fast-moving, call centers used to be a relatively straightforward operation — in-house agents would begin [...]

By |2019-03-29T16:36:16-05:00March 28th, 2018|Comments Off on Where Is the Call Center Industry Heading?

Tips for Talking to Customers on the Phone

Tips for Talking to Customers on the Phone If you’re in sales, it’s likely you spend a lot of time talking to people on [...]

By |2019-07-09T12:06:10-05:00October 23rd, 2017|Comments Off on Tips for Talking to Customers on the Phone

Traits That Make A Good Call Center Agent

[/fusion_builder_row][/fusion_builder_container] [/fusion_builder_column]Traits That Make a Good Call Center Agent Think you have what it takes to be an [...]

By |2019-03-29T16:36:17-05:00September 12th, 2017|Comments Off on Traits That Make A Good Call Center Agent

Tips for Dealing With Angry Customers

[/fusion_builder_row][/fusion_builder_container] [/fusion_builder_column]Tips for Dealing With Angry Customers Call center agents probably deserve more credit than they’re given. They [...]

By |2019-03-29T16:36:17-05:00August 29th, 2017|Comments Off on Tips for Dealing With Angry Customers