call center

Customer service trends are always changing as the times change. It’s important to stay up-to-date and relevant on what customer service practices are working. Let’s make sure you are in the know by looking at the top 6 trends for 2022!  1. The Popularity of Customer Service Chatbots Is Rising Because of the increase in...

Good customer service is essential for any business. It can make or break a customer’s experience with your company, and it can be the deciding factor in whether or not they come back. In this article, we will list 16 customer service tips that are actually helpful. We’ve gathered these tips from our own personal...

It’s not uncommon for employees to leave a call center because they are unhappy. Most call centers in America experience an employee turnover rate between 30 and 45 percent. As the manager you want to lower the turnover rate in order to keep a steady group of agents. Having consistency, well trained, and experienced call...

The new year demands new strategies for improvement and efficiency and we offer exactly that. One of the necessary call center strategies is using a power dialer, for example.  Now, let’s dive deeper into many more! Automated Your Call Center Processes  Gather Customer Insights From Other Channels  Organize Your Call Center  Allow Agents to Work...

The call center audit checklist is a necessary tool to measure the performance of the company. The checklist can be summed up to five things but we have found that it is much easier to audit your call center, when using a good power dialer that supports reporting & analytics.  Overall Call Center Performance Using...

In the world of customer experience, there are two main types of people: those who provide customer support and those who provide customer service. While these terms may seem interchangeable to some, they actually have a very important difference between them. Let’s take a look at what each one means so you can understand how...

Call centers are more than just businesses that take calls on behalf of another company. These organizations represent the companies they service, provide customer support, solve problems and much more.  Because call centers can be complex and have a lot of moving parts, it’s important that the call center agents have the skills necessary to...

If you want your business to run at peak performance, it can only be done using call center analytics. No matter the size or type of call center, having analytics is an essential part to making your company run as smoothly and successfully as possible. Don’t do business without them! How to Gather Analytics Data?...

Today’s customers want nothing short of the best, and if you fail to meet their expectations, a high percentage will be unwilling to do business with you again. Therefore, having an effective customer service strategy in place is crucial. But there’s more to having a customer service strategy than just creating one. You also have...

Call centers are about more than just answering calls. To excel in the industry, you need to put more effort into training your agents. Here are 10 effective tips for training call center agents: 1. Pay Attention to Individual Training Needs The first step is to understand your employees’ training needs. Consider what kind of...