Dialer Campaigns Structure
Call Center Dialer Campaigns Structure

Call Center Dialer Campaigns Structure Call center software can be confusing, especially if you’re new to the industry and dialer campaigns. In an attempt to make things simpler, we’ve created an info graphic showing off the structure of the campaign in the Parrot Predictive Dialer and how the pieces of the puzzle fit together for your

Contact Center Management
Managing a Contact Center Effectively

Managing a customer contact center can be a difficult task. You may be dealing with anything from a handful of callers to hundreds of them, all attempting to squeeze as many calls as they can into each work period, making one call after another and another. Keeping call center morale up is a big issue,

Call Center Equipment
What Equipment Is Needed to Run a Call Center?

The first thing to know when considering what type of equipment is needed for running your call center, is what type of call center you plan to run. Let’s go through a run down of basic types, and we’ll discuss the equipment needed for each. Outbound Call Center Description: A call center that primarily makes

Running a Call Center
What Is the Most Difficult Part of Running a Call Center?

When you run a call center, you’re facilitating a complex operation that balances employee performance, energy, technique and speed with customer variability, needs, recruitment and retainment — not to mention the operation and upkeep of the machinery that makes so many connections possible and keeps calls circulating. In other words, you have a lot of balls

Seasonal Employees in Call Centers: The Ins and Outs

Seasonal Employees in Call Centers: The Ins and Outs Certain times of the year, like the holidays or tax season, may be hectic and busy for your call center, with sales spikes and increased customer interactions all around. You might find that you need to hire extra seasonal employees to help support the regular operations

Where Is the Call Center Industry Heading?

Where Is the Call Center Industry Heading? While multifaceted and fast-moving, call centers used to be a relatively straightforward operation — in-house agents would begin every day with a call list and work their way through a lineup of customers, clients or cold calls. They would recruit more service, work through conflicts with customers and answer

Tips for Talking to Customers on the Phone

Tips for Talking to Customers on the Phone If you’re in sales, it’s likely you spend a lot of time talking to people on the phone. If that’s the case, you may have suffered through a miserable phone conversation every once in a while. You know the type — those calls where you find yourself

Types of Phone Dialers and Which Is Best for You?

Types of Phone Dialers and Which Is Best for You? Are you trying to think of a way to leverage the work your salesforce or customer service representatives do? If your sales and support teams place a lot of outgoing calls by hand, an automatic phone dialer may be just what you’re looking for. What

Traits That Make A Good Call Center Agent

Traits That Make a Good Call Center Agent Think you have what it takes to be an exceptional call center agent? You may be surprised about the traits that make a good agent. The career demands creativity, communication and the ability to work in a fast-paced environment without breaking a sweat. It’s why the industry

Tips for Dealing With Angry Customers

Tips for Dealing With Angry Customers Call center agents probably deserve more credit than they’re given. They handle the calls and the customers most people would rather avoid. Dealing with angry customers isn’t easy — it’s a challenge at times for even the most experienced call center agents. Many of those same agents, however, follow