02 Nov
Call Center Technology: Trends, Solutions & Must-Haves
Did you know that your business’ call center can serve as a revenue center? It can, and with the right call center technology, your customer service agents will be better equipped to respond to customer queries quickly and efficiently. Table of Contents Call Center Technology Trends Call Center Solutions New Contact Center Technologies Top 10...
02 Nov
What Is Outbound Call Center Average Wait Time?
For outbound call centers, having both a good average wait time between calls for your agents and a low drop rate is vital to running an effective, efficient call center with your predictive dialer. Before we get into the causes, let’s define the terms first. What Is Average Wait Time in an Outbound Telecalling Process –...
02 Nov
Bait and Switch Tactics and How to Avoid Them
Have you ever been offered a deal that seemed too good to be true and then discovered that it was, in fact, too good to be true? You may have encountered bait and switch advertising or, at the very least, somewhat shady marketing tactics. If you took the bait, you probably didn’t end up with...