There are many choices of virtual receptionist software, but which one is right for your team? We will take you through 6 of the best virtual receptionist software options and help you determine which solution is right for you!
The Fox Answering Service Software is cloud-based and doesn’t require expensive hardware and separate vendors for phone calls. You can have an unlimited number of clients from all kinds of businesses and organizations. When calls come in for each of your clients, based on Caller ID, a custom client screen pops up for your agent who answers the call. The agent will be able to personalize their greetings as if they are a member of each of your client’s staff. Agents can then transfer calls or take messages and send emails or text messages to those clients. When ready to begin work, the agents simply log in to TAS online and can immediately start receiving calls. There is no software to install and no telephone lines are needed.
The Fox TAS is $149.00 a month per seat. There is no set up fee.
The Fox Tas offers features like:
If a DID is needed, it is $2.00 extra per number.
RingCentral offers a Contact Center solution that is seamless, efficient, and flexible. Using intuitive tools like ACD and IVR, the agents will be able to work from anywhere and be able to resolve customer issues fast. Contact Center will reach customers using their preferred channel of communication, making sales convenient and simple.
The cheapest plan available is the Essential plan and it is $19.00 a month per user seat. They have four plans ranging in prices and features available.
The cheapest package includes ACD, IVR, 3 ports, and 5 GB of active recording storage.
Startel Cloud hosts software on secure and redundant servers, and manages the hardware and software for the customer in a stable environment. The Startel Cloud-based solution accommodates organizations of varying sizes, allows access to applications and the ability to communicate with customers at any time from anywhere.
The Startel Cloud is $17,000 in start up fees and $375.00/mo per seat.
The Startel Cloud offers features like:
The hardware used for the Startel Cloud has built-in redundancy with failover protection, which would decrease the chance of ever having a server go down.
Amtelco offers a Virtual call center solution called Genesis that provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech, and voice services that improve call routing and management.
The Genesis is $300.00 a month per seat + 20K set up fee. If you want VOIP and texting you must get it from other vendors.
Genesis offers features like:
Genesis can be deployed on a physical server, virtual server, or in the cloud. Genesis is also good for companies that expect fluctuation in employee size.
With the Virtual TAS software, you set the pricing for your service and the company charges you a wholesale rate for the services. Virtual TAS provides the Hosted Answering services software along with the phones and phone lines, the only equipment needed is a computer and VOiP telephone headset.
The Virtual TAS is $89.00/mo per seat and $1,495.00 is required in set up fees. Add ons not included in price.
The virtual TAS offers feature like:
nCall offers telephone answering services software that works for virtual receptions and inbound call centers. The software suite is compatible with many phone systems, supports local or in-cloud installations, local or remote operators, and it will streamline your service to enhance your call-handling efficiency.
nSolve telephone answering service software is $80.00/mo for 3-10 users, $75.00/mo for 11-20 users, $70.00/mo for 21-50 users, and $65.00 for 51+ users.
nSolve telephone answering service software offers features like:
The nSolve telephone answering service software is affordable and is all inclusive.
To learn more about how to make your call center effective, check out our article on what makes a good call center!