When you think of most customer service call systems, you probably think about the automated message that picks up first and asks you to key in your selection. “If you know your party’s extension, please dial it now. If you need billing assistance, please press one. If you’d like to talk to a member of our sales team, please press zero.”
This personalized automated system is known as an IVR phone system. In an era of increased automation, many customers prefer to use an auto attendant phone system, which allows them to direct their own calls to the party of their choosing. If the lines are full, the system can estimate their wait time and tell them their place in the queue.
What Is IVR?
IVR stands for interactive voice response. It’s a telephony system that utilizes a phone’s dial pad to identify, segment and route callers to the appropriate member of your team without the need for a receptionist. Simply pre-record your personalized message and options, and the caller does the rest.
What Are the Benefits of an IVR System?
Integrating an IVR phone system into your business provides a wide range of benefits. You can:
- Save money: An auto attendant eliminates the need for a receptionist, so you can save money by needing fewer front-desk staff. It’s low-cost, which means it has a greater return on your investment. Plus, it eliminates errors because the caller directs their own call. If you use an answering service, IVR also cuts down on operator talk time since the customer can transfer themselves to the correct agent, saving you even more.
- Increase productivity: An IVR phone system is efficient. It allows callers to get to the correct department or agent quickly and easily, meaning less time is spent transferring callers. When calls get to where they need to go the first time, agents spend more time talking to more customers and resolve problems the first time around.
- Expand call capacity: When you use an IVR auto attendant system, inbound calls are answered simultaneously, meaning you can greatly increase your call volume. Instead of being put on hold while the phone rings off the hook, customers simply transfer themselves.
- Stop missing calls: IVR phone systems are there for your business 24/7. No more being tied to the traditional nine to five. Your auto attendant is always available for your customers, meaning you’ll never lose another customer because you weren’t there to answer the phone.
Besides these benefits, an IVR phone system can make your small business look and feel bigger than it is — all at an affordable monthly price. Improve your company’s image, lead conversion and customer service by using an IVR auto attendant system.
Get Your IVR Auto Attendant Today
When you subscribe to ZoomCalls business VoIP phone lines, you’ll get an IVR auto attendant for free with your system. With a VoIP, or voice over internet protocol, phone service, your communications will be sent through a broadband internet connection instead of a traditional phone line, which means your agents can be based anywhere in the world and still be seamlessly connected to your main office through your ZoomCalls VoIP system. No matter what your business or industry, you’ll benefit from our easy-to-use system and truly unlimited calling with no hidden fees.
To learn more about ZoomCalls and its free IVR auto attendant system, contact EVS7 today.
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