Call center software can be confusing, especially if you’re new to the industry and dialer campaigns. In an attempt to make things simpler, we’ve created an info graphic showing off the structure of the campaign in the Parrot Predictive Dialer and how the pieces of the puzzle fit together for your dialer campaigns.
The Dialer Campaign Campaigns are the backbone of all calling efforts in Parrot. They divide call sessions into segments for better organization to help generate more sales or provide better service. Campaigns may be organized by client, location, type of lead, etc. Different agents can join or be assigned to certain campaigns.
Dispositions/Statuses, Inbound/Outbound Dialing, List Order, In-Groups, Caller ID,, Scripts, Dial Method, Dial Speed
The list is simply a container for the lead file. Each list can be assigned to 1 dialer campaign. Clients can keep loading leads into one list or create and manage different lists in one campaign.
These are the records from the CSV file that will be uploaded into the list. A lead contains a phone number, contact name, and any other information that the agent needs to see.
In-groups (inbound groups) are a way to assign groupings of inbound numbers with specific settings to a campaign. This could work as a ring group allowing agents in a specific campaign access to receive inbound calls. In-groups are always needed to receive inbound calls, and every in-group needs its own DID (phone number). Settings such as scripts, welcome messages, IVR, and more are unique to each in-group.