Blog2018-02-12T13:23:36+00:00
1104, 2018

What Equipment Is Needed to Run a Call Center?

By |April 11th, 2018|Comments Off on What Equipment Is Needed to Run a Call Center?

What Equipment Is Needed to Run a Call Center? If you're an insurance company, credit card collection agency, real estate agency, telemarketing company, service provider or other customer-oriented business, you know how important calls are [...]

2803, 2018

Where Is the Call Center Industry Heading?

By |March 28th, 2018|Comments Off on Where Is the Call Center Industry Heading?

Where Is the Call Center Industry Heading? While multifaceted and fast-moving, call centers used to be a relatively straightforward operation — in-house agents would begin every day with a call list and work their way [...]

2103, 2018

What Is the Most Difficult Part of Running a Call Center?

By |March 21st, 2018|Comments Off on What Is the Most Difficult Part of Running a Call Center?

What Is the Most Difficult Part of Running a Call Center? When you run a call center, you're facilitating a complex operation that balances employee performance, energy, technique and speed with customer variability, needs, [...]

901, 2018

EVS7 Featured on DestinationCRM

By |January 9th, 2018|Comments Off on EVS7 Featured on DestinationCRM

EVS7 Featured on DestinationCRM DestinationCRM and CRM Magazine are the leading publications in the industry on all things CRM.  EVS7 was recently featured on both the website and magazine for 2018 Megatrends: CRM [...]