Manage and Save TimeInbuilt algorithm and statistical approach clubbed with a VoIP predictive dialer predicts when call agents can call clients or customers. The predicted time is the time when clients and customers are available to take a call. A predictive dialer also predicts the time when a call agent may finish a current call. By this prediction, when the call-agent is about to end their call, the dialer dials the next client. Predictive dialers can save a call agents’ time and improves the organization’s time management.
Enhance ProductivityOne of the many problems faced in telemarketing efforts is the long time taken in connecting the calls and maintaining a record of unanswered calls. Manual dialing takes about 30 seconds a call and if the call is left unanswered, the call-agent needs to keep a record of all unanswered calls and try again later. Use of a predictive dialer eliminates these problems by offering a quick-fix. Predictive dialers reduce the call connecting time and also places calls according to client availability. This tool increases the call agents’ productivity by around 400 percent.
Real-time FeedbackPredictive dialers help in giving real-time feedback to managers of tele-businesses. By using the predictive dialer, the manager can efficiently monitor and keep an eye on the performance and productivity of call agents.
Motivate Call-AgentsFinally, predictive dialers help in maximizing the success rate of calls made by agents. The vast success rate keeps call-agents highly motivated to work.
Bottom-lineThe numerous features of predictive dialers make the solution ideal in solving all the known complexities inherent in any telemarketing effort. According to research findings, predictive dialers enhance tele-businesses sales by around 50 percent, meaning a 100 percent increase in profit. It is therefore, not wrong to conclude that adopting a predictive dialer system pushes your ROI up. If you have any questions regarding a predictive dialer system, feel free to consult our experts.
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