HOW CLOUD CALL CENTERS WORK FOR YOUR INDUSTRY
Because of the cost savings, scalability, and ease of use, implementing a cloud based call center has made sense for millions of businesses spread across several industries including insurance, real estate, solar power, colleges, hospitals, government and collection agencies, politicians, banks, and more. Unsurprisingly, each industry uses the technology slightly differently using their own dial strategies and custom workflows.
Shown below are 3 quick examples of how small businesses in different industries are using a cloud call center to their advantage.
Cloud Call Center Software for Insurance Agents
Inbound Campaigns for Insurance Agents
If there’s any industry that absolutely needs a cloud call center, it’s insurance. When customers need to speak with their insurance agency, they’ll want their call to be handled promptly and with care. Cloud call centers enable exactly that. When an inbound call is received from an existing customer, their identity and policy information will automatically appear so an agent can immediately greet the person by name and provide assistance. Whenever new leads call in, an automated attendant can direct them to the appropriate agent. If more calls come in than available agents, using IVR technology, the callers will be placed in queue and can listen to music or insurance advertisements while they wait to be transferred to the next best available agent.
Outbound Campaigns for Insurance Agents
Now, the whole point of any company is to make a profit by helping others, but you cannot do either without leads. Depending on the type of agency, you may want your call center to find warm leads with outbound campaigns. If you’re selling medicare, for example, you could drum up business by having phone reps call a targeted list of 64 year olds who are soon turning 65. Or if you’re in the mortgage industry, your call center can call a targeted list of homeowners who may want to change their home insurance policy. Overall though, it’s a numbers game, so you’ll need to call a lot of people as fast as possible. Luckily, cloud call center software features multiple dialing strategies that make generating your own customers quite simple.
Cloud Call Center Software for Real Estate Agents
Inbound Campaigns for Realtors
Instead of waiting for the phone to ring or soliciting door-to-door, real estate agents can generate leads with very little effort by using a cloud call center. While the realtor is out in the field working the hot prospects, the phone rep(s) working your call center are available to receive inbound calls from new leads to provide property and MLS information. They can also schedule appointments for consultations or property showings, and generate RSVP lists for open houses.
Outbound Campaigns for Realtors
Because a cloud call center stores inbound caller information, you can easily capture your leads’ names and phone numbers to build a large list of potential clients to call back later with outbound campaigns. Dialing one or multiple lines at a time, your call center can perform follow ups or update your customer base on property statuses and price reductions. To fully maximize the productivity of your cloud call center, your phone reps can find and speak with potential buyers and sellers, calling from a targeted list of homeowners generated from TelephoneLists.biz or another lead source provider.
Cloud Call Center Software for Solar Companies
Outbound Campaigns for Solar Companies
In 2017, solar is the fastest-growing energy, and consumer demand shows no signs of stopping. Since the market is nearly any home or building owner with good credit rating, telemarketers have millions of people they could sell energy to. However, the only feasible way to reach even a fraction of the market is by using cloud call center software with predictive dialing. In this dial mode, you’ll be able to call thousands upon thousands of cold leads by dialing multiple lines simultaneously, but only spend time speaking to those who answer the phone.
Inbound Campaigns for Solar Companies
While making outbound calls to spread the good news of solar energy, inevitably you are going to reach answering machines, busy numbers, and no answers, but your caller ID still gives those leads the opportunity to return your call. Therefore, you’ll want to choose cloud call center software that let’s you create local Caller IDs and specific inbound groups so any callbacks are promptly and strategically handled. With complete control of the cloud call center, managers can set calls with specific dispositions to be automatically redialed at a later time within the same campaign. This way, if at first you don’t succeed, you can easily try calling again until you get a live answer to speak with your leads. With features like this, the opportunities to sell solar are quite substantial.
If you want to learn how one telemarketer-turned-entrepreneur utilized Parrot Cloud Contact Center to dial 75,000 calls per week to soar his own energy company’s sales, check out Patriot Energy’s revealing case study.