Call center software for your small business is not only practical for increasing efficiency, but it’s affordable as well. It’s also necessary to have, as the software is responsible for powering today’s call centers.
In a nutshell, call center software enables a small business to simplify and accelerate telemarketing campaigns and improve customer support services. Some of the main advantages include dialing multiple lines per phone rep, flexible dial speeds, call priorities, skill-based routing, monitoring and coaching tools, and everyone’s favorite feature, remote access for both managers and the call center team.
To maximize the call center team’s total talk time during live outbound, inbound, or blended campaigns, the software’s algorithms use real-time call center data to reduce the amount of time phone reps aren’t speaking with a “live answer.” Thus, the overall effect is a cloud call center that is statistically operating at maximum efficiency — a dream come true for any small business owner looking to increase sales or deliver faster customer support.
Conveniently, all lead information, customer notes, call recordings, campaign reports, and other call center data are stored safely on a server or “in the cloud.” This also gives call center managers and phone reps the ability to work from home and make VoIP calls from anywhere in the world provided they have a computer with an internet connection, a microphone headset, and of course, the required software — like Parrot Contact Center.
WHY SMALL BUSINESSES BENEFIT THE MOST FROM A CLOUD CALL CENTER
While nearly all modern enterprise businesses use one, a cloud call center truthfully rewards small businesses the most. Those taking advantage of the new technology save thousands of dollars on business costs and gain a large host of other benefits including:
Overall, call center software for your small business enables you to quickly scale your company. It also facilitates call center management and enables the call center team to make and receive a much higher volume of calls than what is possible with a traditional, non-modern call center. Taking a closer look, it’s clear why more and more small businesses are turning to this cloud based solution to reach and speak with their beloved customers.
CLOUD CALL CENTERS MAKE FASTER DIALS, FASTER MONEY, & REACH MORE LIVE ANSWERS
The greatest reason to utilize call center software for your small business is the guarantee of increasing your profits from reaching more live answers than you would otherwise if dialing by hand.
Think about it this way:
Without a cloud call center, phone reps spend more time punching thousands of phone numbers on a dial pad than they do speaking with leads and customers. This is a huge waste of your business’s time, money, and human resources.
On the greener side of the fence, a cloud call center saves you time, money, and human resources by allowing your business to call up to 5 lines per sales rep. Hence, your call center team is able to reach more live answers and perform several days worth of phone calls and sales — in just 1 day.
If you need even more efficiency, you can really crank up the speed and amount of calls if your cloud call center software has answering machine detection or features voicemail drops so you can quickly leave someone a pre-recorded voicemail message with just a click of your mouse. On average, 80% of all sales calls go straight to Voicemail Land (not found on Google Maps), so being able to skip answering machines entirely or avoid verbally repeating your messages will enable you to reach the warm and hot leads at a dramatically faster rate.
CLOUD CALL CENTERS SAVE YOU MONEY…TONS OF IT.
Call center software for your small business is inexpensive and offers an endless amount of cost-savings — a testament of why it’s so important to have your call center “in the cloud.”
AFFORDABLE SOFTWARE AND UNLIMITED CALLS
The majority of cloud call center companies license their software on a per active monthly user basis. In other words, call center software for your small business is very affordable because you only pay a monthly rate for the phone representatives (or “agent seats”) who are involved in your telemarketing campaigns.
If you wish to keep things at a super low-cost, some cloud call center companies, like EVS7, offer amazing deals with their software including unlimited VoIP calling to the USA and Canada for a low, monthly flat fee — instead of making you pay per call or per minute of usage. This is incredibly good news for small businesses that are tired of being subjugated by expensive phone companies hammering them with outrageous phone bills.
Now in 2017 and moving forward, you can truly pay less for better technology. And being so wallet friendly, it’s easy to see why more companies from a wide range of industries are elevating their call center “to the cloud.”
NO EXPENSIVE TELEPHONE LINES OR HARDWARE
Cloud call centers save you from spending a ton of cash on hardware. Unlike most brick and mortar call centers that use expensive telephone lines, a cloud call center is purely digital and uses inexpensive VoIP to provide its means of internal and external communication across the internet. If you have a good internet connection, the only hardware you need is a computer and microphone headset.
NO OFFICE RENT, IN-HOUSE STAFF, OR SUPPLIES
Call center software for your small business will keep your bank account extra happy because you won’t need to pay for office rent, in-house staff, or supplies. With a cloud call center, companies can hire virtual assistants to work from home where one can make and receive calls from the comfort of their own personal desk. Working from home provides convenience and flexibility for the virtual assistant, while barely costing the company a dime. This alone aspect of cloud call centers will save you at least $10,000 a year.
Having a professional cloud call center for your small business makes it easier than ever to build a large customer base, expand your market, and scale your company to its full potential. After all, startups and small businesses aren’t meant to stay small forever — they’re meant to grow!
When the time is right to hire additional full-time or temporary phone reps, you don’t have to wait several days to set up their workstation, and you aren’t suckered into an expensive contract. Instead, you can quickly and affordably expand the size of your call center team in just a few simple clicks. As with some cloud call centers, when you add more phone reps to your team, the price per user actually decreases to save you money and further promote the scalability of your business. So, the more, the merrier!
NO TECHNICAL TEAM TO HIRE
If you want to continue the savings, make sure to choose the right cloud call center software company. Why? Because different companies offer different levels of customer support.
Small business owners encounter enough problems throughout the day, so the last thing they’ll want to do is have to spend hours or days troubleshooting technical issues just to get their cloud call center back into operation. Therefore, being able to rely on the software company’s technical support team saves you from staffing or hiring an expensive IT person whenever you experience a technical mishap or simply need questions answered about the software.
HOW CLOUD CALL CENTERS WORK FOR YOUR INDUSTRY
Because of the cost savings, scalability, and ease of use, implementing a cloud based call center has made sense for millions of businesses spread across several industries including insurance, real estate, solar power, colleges, hospitals, government and collection agencies, politicians, banks, and more. Unsurprisingly, each industry uses the technology slightly differently using their own dial strategies and custom workflows.
Shown below are 3 quick examples of how small businesses in different industries are using a cloud call center to their advantage.
Cloud Call Center Software for Insurance Agents
Inbound Campaigns for Insurance Agents
If there’s any industry that absolutely needs a cloud call center, it’s insurance. When customers need to speak with their insurance agency, they’ll want their call to be handled promptly and with care. Cloud call centers enable exactly that. When an inbound call is received from an existing customer, their identity and policy information will automatically appear so an agent can immediately greet the person by name and provide assistance. Whenever new leads call in, an automated attendant can direct them to the appropriate agent. If more calls come in than available agents, using IVR technology, the callers will be placed in queue and can listen to music or insurance advertisements while they wait to be transferred to the next best available agent.
Outbound Campaigns for Insurance Agents
Now, the whole point of any company is to make a profit by helping others, but you cannot do either without leads. Depending on the type of agency, you may want your call center to find warm leads with outbound campaigns. If you’re selling medicare, for example, you could drum up business by having phone reps call a targeted list of 64 year olds who are soon turning 65. Or if you’re in the mortgage industry, your call center can call a targeted list of homeowners who may want to change their home insurance policy. Overall though, it’s a numbers game, so you’ll need to call a lot of people as fast as possible. Luckily, cloud call center software features multiple dialing strategies that make generating your own customers quite simple.
Cloud Call Center Software for Real Estate Agents
Inbound Campaigns for Realtors
Instead of waiting for the phone to ring or soliciting door-to-door, real estate agents can generate leads with very little effort by using a cloud call center. While the realtor is out in the field working the hot prospects, the phone rep(s) working your call center are available to receive inbound calls from new leads to provide property and MLS information. They can also schedule appointments for consultations or property showings, and generate RSVP lists for open houses.
Outbound Campaigns for Realtors
Because a cloud call center stores inbound caller information, you can easily capture your leads’ names and phone numbers to build a large list of potential clients to call back later with outbound campaigns. Dialing one or multiple lines at a time, your call center can perform follow ups or update your customer base on property statuses and price reductions. To fully maximize the productivity of your cloud call center, your phone reps can find and speak with potential buyers and sellers, calling from a targeted list of homeowners generated from TelephoneLists.biz or another lead source provider.
Cloud Call Center Software for Solar Companies
Outbound Campaigns for Solar Companies
In 2017, solar is the fastest-growing energy, and consumer demand shows no signs of stopping. Since the market is nearly any home or building owner with good credit rating, telemarketers have millions of people they could sell energy to. However, the only feasible way to reach even a fraction of the market is by using cloud call center software with predictive dialing. In this dial mode, you’ll be able to call thousands upon thousands of cold leads by dialing multiple lines simultaneously, but only spend time speaking to those who answer the phone.
Inbound Campaigns for Solar Companies
While making outbound calls to spread the good news of solar energy, inevitably you are going to reach answering machines, busy numbers, and no answers, but your caller ID still gives those leads the opportunity to return your call. Therefore, you’ll want to choose cloud call center software that let’s you create local Caller IDs and specific inbound groups so any callbacks are promptly and strategically handled. With complete control of the cloud call center, managers can set calls with specific dispositions to be automatically redialed at a later time within the same campaign. This way, if at first you don’t succeed, you can easily try calling again until you get a live answer to speak with your leads. With features like this, the opportunities to sell solar are quite substantial.
If you want to learn how one telemarketer-turned-entrepreneur utilized Parrot Cloud Contact Center to dial 75,000 calls per week to soar his own energy company’s sales, check out Patriot Energy’s revealing case study.
SOAR YOUR CALL CENTER TO GREATER HEIGHTS WITH PARROT
The case is clear: If you’re a startup or small business searching for an easy, low-cost way to manage your telemarketing campaigns and call center team, you need top-notch cloud call center software, the Parrot Contact Center by EVS7.
Parrot Cloud Contact Center features multi-line predictive dialing and truly unlimited VoIP calls to the USA and Canada, providing small businesses the most powerful and affordable cloud call center software. With several other dial modes, call speeds, and local presence dialing available, Parrot places call center managers in total call control.
Parrot also features simple, yet robust tools and a real-time leaderboard to help maximize agent talk time, ensuring managers yield the highest efforts from their phone reps. It also boasts a beautiful, modern user interface to keep phone reps focused on live calls, and gives managers a fast way to create campaigns and change settings on the fly.
Speaking of doing things on the fly, EVS7 can have your Parrot Contact Center fully setup and ready for deployment, normally within just 2-3 days. For successful campaigns and quick assistance, the creators of Parrot, EVS7, provide you with a Dedicated Customer Success Manager and free technical support to help your call center team get off to a winning start!
If you’re ready to reach more live answers, increase profits, and enjoy working with a newfound mobile freedom, you can begin achieving greater heights with call center software for your small business by scheduling a live demo of Parrot, today!
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