29 Feb
Using Call Center Scripting Software Effectively
Lights! Camera! Action! Many of you probably performed in a school play at one embarrassing moment in time or another. Whether you played Romeo, Juliet, the Hunchback of Notre Dame, or some other character, you certainly didn’t win the approval of your theater teacher by “winging it.” Oh, no, you worked very hard for those...
24 Feb
IVR Call Center Software
Who’s Talking? I once received a phone call from a local radio station. Yet, this was no ordinary call. It wasn’t a live disc jockey who I could chat with about the music I like. Rather, it was dialing software “who” phoned me. I knew the radio station was implementing something known as interactive...
