Whether you to turn Answering Machine Detection on or off, if you want to leave a voicemail message, here are a few tips:
Keep it under 20 seconds.
People have a short attention span. They would also rather be doing something else than listen to their phone playback a string of messages. Step into your customers shoes. Enough said.
Not all of us can be comedic like Richard Pryor or Louie CK, but if you can tickle a person’s funny bone, they will automatically like you or at the very least see you in a positive light. This tactic can actually be used in many different situations, and boy, does it work like a charm!
Here’s why: If you can make a person laugh, they will want to be around you more and they will pay more attention to what you have to say. The reason is simple and is a direct result of the brain’s physiology: Laughter causes a release of endorphins and gives people a happy feeling. Naturally, people gravitate toward this emotion and if things feel natural, as a telemarketer you effectively circumvent the customer’s vexed feeling of “Oh, this is just another sales call.” When you are the source of someone’s happy feelings, you become irresistible – and as a telemarketer, that is exactly what you want to be whenever a person is listening to a voicemail you’ve left them. I highly recommend you find a business-appropriate avenue to give your customers and leads a good chuckle. It pays to be funny.
It’s very easy to tell when a person is trying to sell something over the phone. You hear a person’s name followed by the name of the business they represent and BOOM, the instinctive reflexes to press the “Erase Message” button kick in. As soon as other people hear this, they know it’s a sales call, too. So don’t be like your boring competition who repeats the same things in the exact same order like a metronome. Stand out by doing this: Immediately state your reason for calling, say something that will make them laugh or think, clearly speak your phone number, your name, your company’s name, and then repeat your phone number. Lastly, end your message telling them “I look forward to chatting with you,” or “Thanks, can’t wait to chat with you.” Give your script some extra thought. It can only result in establishing better business-customer relationships and put a good spotlight onto your company.
Sound friendly and have an upbeat tone of voice. You’re not selling anything by sounding like Ben Stein (with the exception of the product Clear Eyes).
AMD is a great concept, but its voicemail detection still leaves a lot to be desired. For most scenarios with the Cloud Call Center, we most recommend turning AMD off and leaving prerecorded voicemails. Studies show that leaving a voicemail (a good one), will lead to increased callbacks. While agents may lose time waiting to see if they reach a live call or not, they will gain time with voicemail automation without worrying about losing leads and can expect a few callbacks.