13 Jan
10 Essential Virtual Assistant Software & Tools
The role of a virtual assistant is a very varied one. Throughout your working day, you’ll have to perform a different set of tasks, and each client will have their specific requirements. Gone are the days of tracking things using excel spreadsheets and messy, disorganized folders. Nowadays, you can include a wealth of helpful business software...
13 Jan
7 Ways to Build a Customer Service Strategy
Today’s customers want nothing short of the best, and if you fail to meet their expectations, a high percentage will be unwilling to do business with you again. Therefore, having an effective customer service strategy in place is crucial.But there’s more to having a customer service strategy than just creating one. You also have to...
06 Jan
10 Effective Tips for Call Center Training
Call centers are about more than just answering calls. To excel in the industry, you need to put more effort into training your agents. Here are 10 effective tips for training call center agents:1. Pay Attention to Individual Training NeedsThe first step is to understand your employees’ training needs. Consider what kind of skills each...
23 Dec
What Is the Best Call Center Organizational Structure?
Of course you want your call center to do well and run effectively, but the question is how do you achieve that goal? Don’t waste any more time wondering what to do. Let’s break it down, so it’s manageable and simple to determine the best organizational structure for your call center. How to Structure Your Call...
17 Dec
How To Use Your Computer as a Telephone Answering Machine
You likely use a phone and a computer to do your daily task at work, so why not combine the two tools? Turn your computer into a telephone answering machine in just three easy steps! How a Computer Answering Machine Is Different? While a traditional answering machine will accept missing calls and even greet the...
16 Dec
6 Best Virtual Receptionist Software 2021
There are many choices of virtual receptionist software, but which one is right for your team? We will take you through 6 of the best virtual receptionist software options and help you determine which solution is right for you! EVS7 FOX – Bring your telephone answering service into the modern era with Fox!RingCentral – Deliver the...
06 Dec
Contact Center Vs Call Center: 6 Differences
Call center and contact center sound similar, however, their functions and purposes are very different. Without further ado, let’s break down the differences between the two! What Is a Call Center A call center is a business that employees agents to handle inbound and/or outbound phone calls. Call centers usually integrate an IVR system in...
10 Nov
How to Prepare For Black Friday 2021: 5 Proven Tips
Black Friday can be the most stressful day of the year for many businesses, but it doesn’t have to be. With some careful prepping and minor improvements, your business will be ready to ‘open your doors’ metaphorically or literally for Black Friday shoppers!Fun Facts about Black Friday: Black Friday in 2020 estimated $14.13 billion dollars in...
03 Nov
Holiday Customer Service: 6 Tips to Handle the Holiday Rush
Around the holiday season most companies experience waves of sales and receive inquiries from new prospects. We want to help ensure that those new prospects become loyal customers. Since we are quickly approaching the holiday season, it is the perfect time to ramp up your holiday customer service skills, so you can make that happen!Using...
20 Oct
9 Holiday Voicemail Greeting Examples
The holiday season is closer than you think! Are you prepared? Don’t miss out on this opportunity to create festive holiday voicemails that will bring cheer and sales. What is a Good Voicemail Greeting? A good voicemail greeting will be brief and professional, getting quickly to the point of the call. Each voicemail left for...
