06 Dec
Contact Center Vs Call Center: 6 Differences
Call center and contact center sound similar, however, their functions and purposes are very different. Without further ado, let’s break down the differences between the two! What Is a Call Center A call center is a business that employees agents to handle inbound and/or outbound phone calls. Call centers usually integrate an IVR system in...
10 Nov
How to Prepare For Black Friday 2021: 5 Proven Tips
Black Friday can be the most stressful day of the year for many businesses, but it doesn’t have to be. With some careful prepping and minor improvements, your business will be ready to ‘open your doors’ metaphorically or literally for Black Friday shoppers! Fun Facts about Black Friday: Black Friday in 2020 estimated $14.13 billion...
03 Nov
Holiday Customer Service: 6 Tips to Handle the Holiday Rush
Around the holiday season most companies experience waves of sales and receive inquiries from new prospects. We want to help ensure that those new prospects become loyal customers. Since we are quickly approaching the holiday season, it is the perfect time to ramp up your holiday customer service skills, so you can make that happen!...
20 Oct
9 Holiday Voicemail Greeting Examples
The holiday season is closer than you think! Are you prepared? Don’t miss out on this opportunity to create festive holiday voicemails that will bring cheer and sales. What is a Good Voicemail Greeting? A good voicemail greeting will be brief and professional, getting quickly to the point of the call. Each voicemail left for...
07 Oct
How Do Answering Services Work?
While answering services have been around for decades, they are growing rapidly as demand for them increases in this new digital era. This is good news if you are wanting to start one or if you are looking to hire an answering service. Here we will break down all you need to know about answering...
16 Sep
Best Power Dialers of 2021
A lot of companies swear by their power dialers, but too often the product is outdated or you aren’t getting enough bang for your buck. So for simple transparency, here is our list of best power dialers that are up to date and will give you more bang for your buck! Best Power Dialers of...
09 Sep
What Makes a Good Call Center?
Satisfying Culture & Customer Service A call center is, in most cases, the only human interaction that a customer has with the business. These interactions largely impact the customer’s view and feelings associated with the business. While customers can have other feelings associated with the company based on live chats, the website, social media, etc,...
04 Aug
Answering Service Operator – Phone Answering Skills
You can’t always find the ‘perfect’ telephone answering service (TAS) agents on a reasonable budget, but you can find highly effective agents by looking for the right competencies. No, I am not suggesting that you find agents with 5-10 years of experience, although that would be great! I am talking about the competencies required for...
13 May
What Is a Voicemail Drop and How to Use It?
Why are voicemail drops trending in the sales industry? Because nearly 80% of calls go to voicemail. If that’s the case, then that means for every 100 calls made, the salesperson will have to leave a voicemail 80 times! That’s a huge waste of time. Find out how a voicemail drop can benefit you and...
12 May
What is Click-to-Call and How it Works?
Everything from “What is click-to-call?” to “How to set up click-to-call?” We have answered your most asked questions to help you make an informed decision about whether it’s the right solution for you! What Is Click-to-Call? Let’s jump right into it! What is click-to-call? Well, it refers to a form of digital communication, where an...
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