Call Center Dialers: Different Types of Dialers and How to Choose
Are you trying to think of a way to leverage the work your salesforce or customer service representatives do? If your sales and support teams place a lot of outgoing calls by hand, an automatic phone dialer may be just what you’re looking for. What Is a Phone Dialer? Auto dialer systems are exactly what...
Traits That Make A Good Call Center Agent
Think you have what it takes to be an exceptional call center agent? You may be surprised about the traits that make a good agent. The career demands creativity, communication and the ability to work in a fast-paced environment without breaking a sweat. It’s why the industry has such a high turnover rate — but...
Tips for Dealing With Angry Customers
Call center agents probably deserve more credit than they’re given. They handle the calls and the customers most people would rather avoid. Dealing with angry customers isn’t easy — it’s a challenge at times for even the most experienced call center agents. Many of those same agents, however, follow these four tips for handling flustered...
Tips for Protecting Call Center Data
Protecting call center data is essential. That’s why call centers across the U.S. are following Dora the Explorer’s lead and saying, “Swiper, no swiping,” to would-be. So how are centers securing their data? Lucky for you, we have five of their favorite tips for protecting call center data available below. Establish Security Protocols You...
27 Jun
Definitive Guide to Call Center Management Software
The Definitive Guideto Call Center Management Software Call center management software helps millions of businesses create intelligent campaigns to increase sales and promote better, faster customer service with virtual contact centers. However, as you likely know, this supportive software was not available to the entrepreneurs and pioneers of the world’s first call centers, which of...
10 Jun
5 Best Practises for Outbound Call Centers
Although maximizing sales is the core objective of every outbound call center, ensuring customer satisfaction is equally important. Therefore, it is not only essential for employers to hire skilled agents who can meet their sales target, but also make sure that they are trained to address all possible questions and concerns of prospective and returning...
01 Jun
What Is a Hosted Predictive Dialer?
For outbound dialing, choosing the correct dialing system will greatly benefit your agents. Predictive dialing has seen a lot of improvements in its reliability over the years. Many telemarketing companies have decided to use predictive dialers over options like power dialers or progressive dialers. What makes the predictive dialer the right solution for your company? Will...
12 May
Call Center Setup: What Should You Know?
Setting up call center software can be intimidating whether you’re making the move from manual dialing or switching platforms from one service to another. Planning ahead and knowing what you need will help you narrow down a list of products suitable for your call center setup. While the needs of these 2 situations overlap, there are...
11 May
3 Thumb Rules to Ensure Telemarketing Success
Telemarketing has come a long way from “boiler shops” that used to be packed with countless callers dialing random numbers to pitch their product or service. Click to call software, CRMs, and predictive dialers have made the process more streamlined, but there are a few things that call centers still lack, which may be a...
07 May
4 Questions to Ask When Selecting a Cloud Contact Center Solution
Cloud contact centers have become an integral part of call center business, as they eliminate the need for a cumbersome IT infrastructure and associated maintenance costs. Organizations looking for a robust cloud contact center solution, however, need to be wary of some of the quintessential aspects before signing on the dotted line. This blog post...
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