04 Jun
AI Answering Service for Medical Offices
Missed Calls are Missed Care (and Missed Revenue)Research inspired by National Institutes of Health data shows every empty appointment slot costs a practice about $200, adding to the $150 billion the U.S. system loses yearly on no‑shows.When phones ring after hours (or while staff are with patients) and nobody answers, many callers simply try the next clinician....
30 May
AI Answering Service for Plumbers
Every Missed Call is a Burst Pipe to your RevenueResearch suggests that home-service companies forfeit roughly $1,200 worth of work per missed call per housecallpro. On occasion, even the cost of a flooded‑basement job. Additionally, roughly 62 percent of service firms miss at least some calls, which means real money is leaking away daily. Can an ai answering...
16 May
24/7 AI Answering Service: Never Miss a Call Again
The Midnight‑Call ProblemHere’s a scenario: it’s Saturday at 11 p.m. and a customer’s kitchen pipe has burst. They dial up the first plumber they find on Google, but your office phone rings through to voicemail. Studies show that nearly 47 percent of small businesses miss the initial call which is essentially one in every two leads, simply...
14 May
Is an AI Answering Service Right for Your Small Business?
The Reception Problem Most Small Businesses Still FaceCustomers don’t stop calling when your lone receptionist clocks out, or when you’re elbow‑deep in work and can’t reach the handset. Yet the median U.S. receptionist now earns about $30,450 a year, plus payroll taxes and benefits, making full‑day coverage a luxury for many firms. For owners who try...
06 May
AI Answering Service Cost: Pricing Guide for Small Businesses
Why AI Answering Service pricing is so confusingSearch “AI answering service cost” and you’ll find everything from free trials to four‑figure enterprise bundles. That spread exists because the service combines two moving parts:A base platform fee: keeps the phone agent online, covers voice hosting, AI processing power, and support.A usage allowance: minutes, calls, or “conversation credits” that...
14 Jan
10 Benefits of Cloud-Based Telephone Answering Software vs On-Premise
If you run a telephone answering service (TAS), you know first-hand how challenging it can be to manage fluctuating call volumes, meet your clients’ expectations, and keep an eye on the bottom line. But here’s a question: Are you still using legacy answering service software that feels stuck in a previous era? If so, it...
28 Apr
How to Improve First Call Resolution (FCR)?
In an ideal world, every customer would be able to get the help they needed from the first person they spoke to. In reality, however, customers aren’t always able to accurately relay their needs over the phone. For example, if they’re having trouble understanding you, or have a language barrier. If you’ve ever worked with...
28 Apr
The 4 Most Important Customer Service Metrics to Track
Ever wonder how your company measures up in terms of customer service? Customer service can be challenging, but it’s important for your company’s growth. If you want to keep your customers coming back for more, you need to improve your company’s customer service. Luckily, there are many ways to track your company’s customer service performance....
28 Apr
Customer Loyalty: Your Guide to Maintaining It
How important is customer loyalty? Is it really worth investing time and effort into keeping customers happy? It seems like every day, new businesses pop up promising great deals and discounts. But once they get their foot in the door, these businesses often fail to deliver on their promises. Why? Because they don’t care about...
28 Apr
The Actionable Guide to Customer Service Training
How often does your company train its employees on customer service skills? If you answered ‘never’, then you should read this guide. Customer service training is important because it helps employees become better at interacting with customers. In addition, it also improves their ability to handle situations where they encounter problems or misunderstandings. This guide...