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How to Enable Agent Lead Search

How to Enable Agent Lead Search   Step 1. Login to your manager portal using your Admin credentials.   Step 2. Click on Campaigns and [...]

By |2017-10-05T12:13:25-05:00October 5th, 2017|Comments Off on How to Enable Agent Lead Search

How to Setup Park Music on Hold

How to Setup Park Music on Hold The Park Music on Hold feature determines what music will play when a call is received by an [...]

By |2017-09-08T12:50:20-05:00September 8th, 2017|Comments Off on How to Setup Park Music on Hold

Types of Dial Methods

Types of Dial Methods The dial method defines how the system will dial leads. Ratio - Manager controls how many lines the system dials at a [...]

By |2017-07-24T12:50:02-05:00July 24th, 2017|Comments Off on Types of Dial Methods

How to Change the Hopper Level

How to Change the Hopper Level The Minimum Hopper Level is the amount that the hopper refills every 60 seconds. A hopper level set too [...]

By |2017-08-30T10:20:41-05:00July 13th, 2017|Comments Off on How to Change the Hopper Level

How to Reset the Hopper

How to Reset the Hopper Resetting the hopper, removes the batch of leads currently in the hopper with another batch based on the campaign dial [...]

By |2017-07-12T12:01:33-05:00July 12th, 2017|Comments Off on How to Reset the Hopper

How to Setup Preview Dial

How to Setup Preview Dial Preview Dial allows the agent to see the lead's information before dialing the lead manually. Note: This feature works only [...]

By |2017-07-07T12:19:06-05:00July 7th, 2017|Comments Off on How to Setup Preview Dial

How to Setup Agent Pause Codes

How to Setup Agent Pause Codes Pause codes allow agents to select a pause code when they are in PAUSE mode in the agent interface [...]

By |2017-06-19T11:46:51-05:00June 16th, 2017|Comments Off on How to Setup Agent Pause Codes

How to Setup Hotkeys

How to Setup Hotkeys Hotkeys allow agents to hang up and disposition a call by pressing a number on their keyboard in one step rather [...]

By |2017-06-19T11:48:32-05:00June 14th, 2017|Comments Off on How to Setup Hotkeys