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    Parrot Admin Knowledgebase

    Parrot Admin Knowledgebase

    1. Home
    2. Parrot Admin Knowledgebase

    Search Knowledge Base by Keyword

    1. Getting Started

    • Definition of Terms
    • Firewall Authentication
    • How to Login to the Manager Portal
    • Introduction to Campaign Settings
    • Introduction to Parrot
    • Parrot Dialer Requirements
    • Quick Start: Setting Up a Basic Campaign
    • What is a Soft Phone?

    2. Campaigns

    • General

      • How to Auto Launch a Script, Webform, or Form in a Campaign
      • How to Change the Campaign Caller ID
      • How to Copy a Campaign
      • How to Create a New Campaign
      • How to Setup Agent Pause Codes
      • How to Setup Hotkeys
      • How to Setup Park Music on Hold
    • Dial Settings

      • How to Change the Auto Dial Level in Ratio Mode
      • How to Change the Dial Method
      • How to Change the Hopper Level
      • How to Change the List Order
      • How to Reset the Hopper
      • How to Setup Alternate Number Dialing
      • How to Setup Alternate Number Dialing in Manual Mode
      • How to Setup Dialing According to Lead's Time Zone
      • How to Setup Preview Dial
      • Types of Dial Methods
      • What is the Hopper?
    • Agent Settings

      • How to Enable Agent Lead Search
      • How to Enable or Disable Callbacks
    • Statuses

      • How to Add a Campaign Specific Status
      • How to Add a System Status
      • How to Modify a System Status
      • How to Select a Dial Status to Call within a Campaign
      • Status Definitions
    • Answering Machine Detection

      • How to Enable or Disable Answering Machine Detection
      • What is Answering Machine Detection?
    • Transfers

      • How to Setup a Transfer Presets Menu
      • How to Setup D1-D5 Quick Transfer Presets
      • How to Setup the Agent Link for Agent to Agent Transfers

    3. Leads

    • How to Add a List
    • How to Add Custom Fields
    • How to Clear a List
    • How to Delete a List
    • How to Load Leads
    • How to Modify a Lead in the Admin Portal
    • How to Reset a List
    • How to Search for a Lead in the Manager Portal
    • How to Setup Lead Recycling
    • How to View Leads in Hopper

    Users

    • How to Add a Shift
    • How to Copy and Add a User
    • How to Create User Groups
    • How to Modify a User Group

    Inbound

    • Getting Started with Inbound
    • How to Assign an In-Group to a Campaign
    • How to Assign Users to an In-Group
    • How to Auto Launch a Script or Webform for Inbound Calls
    • How to Configure Inbound After Hours Settings
    • How to Configure Inbound Calls in Queue
    • How to Configure No Agent Available Settings
    • How to Configure Users to Receive Inbound Calls
    • How to Create an In-Group
    • How to Route a DID Number to an In-Group
    • How to Setup a Welcome Message
    • How to Setup Inbound Queue Hold Music

    Scripts

    • How to Assign a Script to a Campaign
    • How to Assign a Script to a List to Override a Campaign Script
    • How to Assign a Script to an In-Group
    • How to Create a Script
    • How to Delete a Script

    Audio

    • How to Convert Audio Files
    • How to Create a Music on Hold Playlist
    • How to Setup a Voicemail Box
    • How to Setup Automatic Voicemail Drop with AMD On
    • How to Setup Manual Voicemail Drop
    • How to Upload Audio Files

    Call Times

    • How to Create a Call Time
    • How to Create a Holiday Call Time
    • How to Create a State Call Time
    • How to Modify a Call Time
    • How to Modify a State Call Time

    Reports

    • Export Calls Report
    • How to Access Recordings
    • How to Monitor, Barge, or Whisper Coach
    • How to Save Recordings to Dropbox via FTP

    Troubleshooting

    • Long Wait Time or "Slow Dials"

    For Agents

    • Get Started with the Parrot Agent Interface
    • Headset Troubleshooting
    • How to Record an Agent Voicemail Box Greeting or Voicemail Drop
    Popular Articles
    • Definition of Terms
    • Introduction to Parrot
    • Firewall Authentication
    • How to Login to the Manager Portal
    • How to Create a New Campaign
    Newest Articles
    • Introduction to Campaign Settings
    • How to Setup a Voicemail Box
    • What is a Soft Phone?
    • How to Enable Agent Lead Search
    • How to Save Recordings to Dropbox via FTP
    Recently Updated Articles
    • Parrot Dialer Requirements
    • How to Load Leads
    • How to Create a New Campaign
    • Long Wait Time or "Slow Dials"
    • How to Enable Agent Lead Search

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    Philippines Landline: (02) 8532-5048
    Philippines Cell: +63 9456935126
    All other countries: 1-972-713-6622

    SUPPORT
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    972-248-0341 or 866-439-6323
    UK: +44 330 912 7599
    Australia/NZ: +61 2 4077 2222
    India: +91 9321048913
    Philippines: +63 9456935126
    All other countries: 1-972-248-0341

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    Mon thru Fri 8:30 am to 5:30 pm
    (US Central Time Zone)

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