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Search Knowledge Base by Keyword

1. Getting Started

  • Definition of Terms
  • Firewall Authentication
  • How to Login to the Manager Portal
  • Introduction to Campaign Settings
  • Introduction to Parrot
  • Parrot Dialer Requirements
  • Quick Start: Setting Up a Basic Campaign
  • What is a Soft Phone?

2. Campaigns

  • General

    • How to Auto Launch a Script, Webform, or Form in a Campaign
    • How to Change the Campaign Caller ID
    • How to Copy a Campaign
    • How to Create a New Campaign
    • How to Setup Agent Pause Codes
    • How to Setup Hotkeys
    • How to Setup Park Music on Hold
  • Dial Settings

    • How to Change the Auto Dial Level in Ratio Mode
    • How to Change the Dial Method
    • How to Change the Hopper Level
    • How to Change the List Order
    • How to Reset the Hopper
    • How to Setup Alternate Number Dialing
    • How to Setup Alternate Number Dialing in Manual Mode
    • How to Setup Dialing According to Lead's Time Zone
    • How to Setup Preview Dial
    • Types of Dial Methods
    • What is the Hopper?
  • Agent Settings

    • How to Enable Agent Lead Search
    • How to Enable or Disable Callbacks
  • Statuses

    • How to Add a Campaign Specific Status
    • How to Add a System Status
    • How to Modify a System Status
    • How to Select a Dial Status to Call within a Campaign
    • Status Definitions
  • Answering Machine Detection

    • How to Enable or Disable Answering Machine Detection
    • What is Answering Machine Detection?
  • Transfers

    • How to Setup a Transfer Presets Menu
    • How to Setup D1-D5 Quick Transfer Presets
    • How to Setup the Agent Link for Agent to Agent Transfers

3. Leads

  • How to Add a List
  • How to Add Custom Fields
  • How to Clear a List
  • How to Delete a List
  • How to Load Leads
  • How to Modify a Lead in the Admin Portal
  • How to Reset a List
  • How to Search for a Lead in the Manager Portal
  • How to Setup Lead Recycling
  • How to View Leads in Hopper

Users

  • How to Add a Shift
  • How to Copy and Add a User
  • How to Create User Groups
  • How to Modify a User Group

Inbound

  • Getting Started with Inbound
  • How to Assign an In-Group to a Campaign
  • How to Assign Users to an In-Group
  • How to Auto Launch a Script or Webform for Inbound Calls
  • How to Configure Inbound After Hours Settings
  • How to Configure Inbound Calls in Queue
  • How to Configure No Agent Available Settings
  • How to Configure Users to Receive Inbound Calls
  • How to Create an In-Group
  • How to Route a DID Number to an In-Group
  • How to Setup a Welcome Message
  • How to Setup Inbound Queue Hold Music

Scripts

  • How to Assign a Script to a Campaign
  • How to Assign a Script to a List to Override a Campaign Script
  • How to Assign a Script to an In-Group
  • How to Create a Script
  • How to Delete a Script

Audio

  • How to Convert Audio Files
  • How to Create a Music on Hold Playlist
  • How to Setup a Voicemail Box
  • How to Setup Automatic Voicemail Drop with AMD On
  • How to Setup Manual Voicemail Drop
  • How to Upload Audio Files

Call Times

  • How to Create a Call Time
  • How to Create a Holiday Call Time
  • How to Create a State Call Time
  • How to Modify a Call Time
  • How to Modify a State Call Time

Reports

  • Export Calls Report
  • How to Access Recordings
  • How to Monitor, Barge, or Whisper Coach
  • How to Save Recordings to Dropbox via FTP

Troubleshooting

  • Long Wait Time or "Slow Dials"

For Agents

  • Get Started with the Parrot Agent Interface
  • Headset Troubleshooting
  • How to Record an Agent Voicemail Box Greeting or Voicemail Drop
Popular Articles
  • Definition of Terms
  • Introduction to Parrot
  • Firewall Authentication
  • How to Login to the Manager Portal
  • How to Create a New Campaign
Newest Articles
  • Introduction to Campaign Settings
  • How to Setup a Voicemail Box
  • What is a Soft Phone?
  • How to Enable Agent Lead Search
  • How to Save Recordings to Dropbox via FTP
Recently Updated Articles
  • Parrot Dialer Requirements
  • How to Load Leads
  • How to Create a New Campaign
  • Long Wait Time or "Slow Dials"
  • How to Enable Agent Lead Search

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