How to Setup Park Music on Hold
The Park Music on Hold feature determines what music will play when a call is received by an agent and the customer is manually put on hold during a live call.
Note: Ensure you have uploaded your files into the Audio Store
and created a Music on Hold Playlist
before proceeding with the steps below.
Login to your manager portal using your Admin credentials.
Click on Campaigns
and then Campaigns Main
in the left menu.
Select the Campaign that you would like to setup hold music and click the Modify
button for that campaign.
Go to the General Settings – Detail
tab and scroll down to view the Park Music-on-Hold
Click the moh chooser
next to the Park Music-on-Hold
field and select the desired music on hold entry to play when a customer is put on hold.
Scroll to the bottom of the Detail
tab and click Save Changes.