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Types of Dial Methods

Types of Dial Methods The dial method defines how the system will dial leads. Ratio - Manager controls how many lines the system dials at a [...]

By |2017-07-24T12:50:02-05:00July 24th, 2017|Comments Off on Types of Dial Methods

How to Change the Hopper Level

How to Change the Hopper Level The Minimum Hopper Level is the amount that the hopper refills every 60 seconds. A hopper level set too [...]

By |2017-08-30T10:20:41-05:00July 13th, 2017|Comments Off on How to Change the Hopper Level

How to Reset the Hopper

How to Reset the Hopper Resetting the hopper, removes the batch of leads currently in the hopper with another batch based on the campaign dial [...]

By |2017-07-12T12:01:33-05:00July 12th, 2017|Comments Off on How to Reset the Hopper

How to Setup Preview Dial

How to Setup Preview Dial Preview Dial allows the agent to see the lead's information before dialing the lead manually. Note: This feature works only [...]

By |2017-07-07T12:19:06-05:00July 7th, 2017|Comments Off on How to Setup Preview Dial

What is the Hopper?

What is the Hopper? The hopper is a container for the leads that are in line to be dialed by the system. It is a [...]

By |2017-07-13T13:55:18-05:00May 10th, 2017|Comments Off on What is the Hopper?

How to Change the List Order

How to Change the List Order The list order determines the how your leads will be put into the hopper to be dialed.   Step [...]

By |2017-05-09T15:46:57-05:00May 9th, 2017|Comments Off on How to Change the List Order

How to Setup Alternate Number Dialing

How to Setup Alternate Number Dialing The Auto Alt-Number Dialing feature can be configured to dial alternate numbers of your lead if there was no [...]

By |2017-04-28T15:53:36-05:00April 28th, 2017|Comments Off on How to Setup Alternate Number Dialing