How to Change the Hopper Level
The Minimum Hopper Level
is the amount that the hopper refills every 60 seconds. A hopper level set too low can cause the system to run out of leads before the hopper can refill itself, therefore, causing a longer wait time for a short amount of time.
We recommend setting the Minimum Hopper Level to 3 times the amount of calls you expect to make each minute. The more agents logged in and the higher the dial level, the higher you should set the Minimum Hopper Level.
A hopper level unnecessarily too high can overload the system.
Login to your manager portal using your Admin credentials.
Click on Campaigns
and then Campaigns Main
in the left menu.
. Select the Campaign that you would like to change the hopper level and click the Modify
button for that campaign.
Go to the Dial Settings
to view the Minimum Hopper Level
Select the desired hopper level
from the drop down that you want the hopper to load to dial at a time.
Click Save Changes