How to Change the Hopper Level

The Minimum Hopper Level is the amount that the hopper refills every 60 seconds. A hopper level set too low can cause the system to run out of leads before the hopper can refill itself, therefore, causing a longer wait time for a short amount of time.

We recommend setting the Minimum Hopper Level to 3 times the amount of calls you expect to make each minute. The more agents logged in and the higher the dial level, the higher you should set the Minimum Hopper Level.

Note: A hopper level unnecessarily too high can overload the system.

 

Step 1. Login to your manager portal using your Admin credentials.

 

Step 2. Click on Campaigns and then Campaigns Main in the left menu.

 

Step 3. Select the Campaign that you would like to change the hopper level and click the Modify button for that campaign.

 

Step 4. Go to the Dial Settings to view the Minimum Hopper Level field.

 

Step 5. Select the desired hopper level from the drop down that you want the hopper to load to dial at a time.

 

Step 6. Click Save Changes.