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The Definitive Guideto Call Center Management Software Call center management software helps millions of businesses create intelligent campaigns to increase sales and promote better, faster customer service with virtual contact centers.However, as you likely know, this supportive software was not available to the entrepreneurs and pioneers of the world’s first call centers, which of course...

Although maximizing sales is the core objective of every outbound call center, ensuring customer satisfaction is equally important. Therefore, it is not only essential for employers to hire skilled agents who can meet their sales target, but also make sure that they are trained to address all possible questions and concerns of prospective and returning...

For outbound dialing, choosing the correct dialing system will greatly benefit your agents. Predictive dialing has seen a lot of improvements in its reliability over the years. Many telemarketing companies have decided to use predictive dialers over options like power dialers or progressive dialers. What makes the predictive dialer the right solution for your company? Will...

Setting up call center software can be intimidating whether you’re making the move from manual dialing or switching platforms from one service to another. Planning ahead and knowing what you need will help you narrow down a list of products suitable for your call center setup. While the needs of these 2 situations overlap, there are...

Telemarketing has come a long way from “boiler shops” that used to be packed with countless callers dialing random numbers to pitch their product or service. Click to call software, CRMs, and predictive dialers have made the process more streamlined, but there are a few things that call centers still lack, which may be a...

Cloud contact centers have become an integral part of call center business, as they eliminate the need for a cumbersome IT infrastructure and associated maintenance costs. Organizations looking for a robust cloud contact center solution, however, need to be wary of some of the quintessential aspects before signing on the dotted line. This blog post...

Voice over Internet Protocol (VoIP) technology is not just about making cost-effective phone calls; it’s a tool that simplifies the way businesses conduct themselves. Unlike the traditional PBX systems, it allows combining voice, data and video as one, easy-to-manage service. It uses Internet data network to make calls to other phones wherein all conversations are...