07 May
4 Questions to Ask When Selecting a Cloud Contact Center Solution
Cloud contact centers have become an integral part of call center business, as they eliminate the need for a cumbersome IT infrastructure and associated maintenance costs. Organizations looking for a robust cloud contact center solution, however, need to be wary of some of the quintessential aspects before signing on the dotted line. This blog post...
13 Apr
Call Center Gamification: Motivating Agents to Excel
Mouse TrapSome people enjoy their job(s), and some don’t. That’s understandable. My first job was working at an arcade of sorts – that also served pizza to snotty-nosed kids who were still in the “learning phase” of how to behave appropriately in a public setting. The trouble was that this arcade at which I worked...
16 Mar
VoIP Dialer Software: Leaving the Traditional PBX System Miles Behind
Voice over Internet Protocol (VoIP) technology is not just about making cost-effective phone calls; it’s a tool that simplifies the way businesses conduct themselves. Unlike the traditional PBX systems, it allows combining voice, data and video as one, easy-to-manage service. It uses Internet data network to make calls to other phones wherein all conversations are...
29 Feb
Using Call Center Scripting Software Effectively
Lights! Camera! Action! Many of you probably performed in a school play at one embarrassing moment in time or another. Whether you played Romeo, Juliet, the Hunchback of Notre Dame, or some other character, you certainly didn’t win the approval of your theater teacher by “winging it.” Oh, no, you worked very hard for those...
24 Feb
IVR Call Center Software
Who’s Talking? I once received a phone call from a local radio station. Yet, this was no ordinary call. It wasn’t a live disc jockey who I could chat with about the music I like. Rather, it was dialing software “who” phoned me. I knew the radio station was implementing something known as interactive...
16 Feb
4 Ways Click-to-Dial Solutions Maximize Marketing Returns
Equipping your sales representatives with the tools that improve their efficiency plays a major role the success of your campaigns and organization. In fact, it is imperative for sales managers to identify all useful tools that can improve campaign performance. One such tool is click-to-dial software. The tool optimizes real-time lead generation and identifies potential...
04 Feb
Call Center Reporting and Analytics
Why You Need Call Center ReportingWhen it comes down to it, math is everything. From the amount of hairs on your head (zero, for some of you) to the speed of light, literally anything can be tallied, counted, or calculated if given enough effort and resources. Numbers make sense of obfuscations. They help us keep...
01 Feb
7 Tips to Optimize Sales using Automatic Dialers
The days of manual dialing are far behind us. In fact, all leading telemarketing agencies have been counting the benefits of automatic dialers to the bank, for over a decade now. The dialers assure telemarketing agencies more calls per day, better client management and better user experience, but that’s not all the benefits that are...
Inbound Calling for Call Centers
Inbound RisingCall centers handling inbound calling take calls initiated by the customer and are usually either customer service or sales related. Depending on the type of company though, people call in for a variety of reasons including inbound sales, technical support, customer service, or simply returning a call from an agent’s outbound call. In 2014, there were over...
28 Dec
Using a Predictive Dialer System to Drive ROI: Know the Facts
The dynamism of tele-based companies has drastically changed. Tele-based companies, specifically call or contact centers, face new challenges and are constantly looking for new and efficient solutions to make their work easier. Tele-based companies may lose useful leads and fail to maximize ROI due to various complexities such as the inability to reach clients within...
