23 Dec
Understanding Role of Telemarketing Software in Lead Management
Telemarketing: Software UsedThe common reason for the failure of telemarketing calls is that they often sound impersonal. Unfortunately, the assistants, gatekeepers, or switchboard operators have to answer the calls and impose a negative impact about telemarketers. There are different ways to create a positive impression including the use of correct tools to achieve effective communication....
16 Dec
Top 10 Features of Inside Sales Software
If your business operates a call center or is into telemarketing, investing in a call center software can bring numerous advantages to your calling processes. Gone are the days when traditional call centers ruled the roost. A cloud-based call center solution is far better than any traditional option due to factors such as low initial...
24 Sep
How to Use First Call Resolution (FCR) Metric in Call Center Process: A Brief Guide
Standard SLAs such as number of calls answered and abandoned, average talk time, average conversion time and average speed of answer are all essential considerations in the operations of any call center. Most companies today, however, are more concerned with their first call resolution metric that varies from case to case and industry to industry....
21 Sep
Real-time Speech Analytics: Optimizing Debt Collection Agents
Every industry has its own compliances that are there to protect consumers by ensuring organizations operate in the right way, and the story is no different in financial services segment. All debt collection agencies must adhere to the Fair Debt Collection Practices Act, in all their operations. Owing to the number of calls made every...
08 Sep
How to Close the Sale Over the Phone
To learn how to close the sale over the phone</strong style=”font-size:1.2em”>, it’s important to make use of all opportunities you have at your disposal. Traditionally, it’s easier for most people to close a deal when they are sitting face to face with the potential client. So much of the way that we communicate with people...
16 Jun
7 Essential Phone Sales Tips that Work in Today’s World
What does a call center or sales team manager do with a slew of inexperienced or low performing agents lacking in confidence? Phone sales tips that worked in the past won’t necessarily work in today’s world due to a change in culture and the vast availability of information available. In addition, quality, experienced phone sales...
14 May
Managing an Inbound Contact Center Like a Boss
Let’s discuss some tips to always manage your inbound call center like a boss, because quite frankly, you are the boss! One of the most challenging things about managing an inbound contact center is that you have to be incredibly reactive, rather than proactive, which can leave many people feeling powerless to effect change within...
07 May
Managing an Outbound Call Center like a Rock Star
When you are in charge of managing an outbound contact center, you have a lot of responsibility resting on your shoulders. It’s up to you to ensure that all outbound calls that are made from your center are not only courteous, but also incredibly successful. So what does this look like on a practical basis?1....
22 Apr
Call Center DNA: Separate Yourself from the Clutter
Telemarketing has come of age, as evidenced by the technologies that are now in use and the significant proportion of sales that can be attributed to this method of reaching out to the market. Two elements that have a significant contribution to the quality of your call center operations, whatever might be the parameters, are...
25 Mar
Stand Alone vs Cloud Based Dialer Software
There has been a recent trend to push everything into the cloud (web based), but do the pros of this approach outweigh the cons? Originally, running a dialer was a major operation requiring special hardware, voiceboards, and cost as much as $25,000 for a basic setup.Since then, with the introduction of VoIP based dialers, we’ve...
