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Let’s discuss some tips to always manage your inbound call center like a boss, because quite frankly, you are the boss!  One of the most challenging things about managing an inbound contact center is that you have to be incredibly reactive, rather than proactive, which can leave many people feeling powerless to effect change within...

When you are in charge of managing an outbound contact center, you have a lot of responsibility resting on your shoulders. It’s up to you to ensure that all outbound calls that are made from your center are not only courteous, but also incredibly successful. So what does this look like on a practical basis?1....

Telemarketing has come of age, as evidenced by the technologies that are now in use and the significant proportion of sales that can be attributed to this method of reaching out to the market. Two elements that have a significant contribution to the quality of your call center operations, whatever might be the parameters, are...

There has been a recent trend to push everything into the cloud (web based), but do the pros of this approach outweigh the cons?  Originally, running a dialer was a major operation requiring special hardware, voiceboards, and cost as much as $25,000 for a basic setup.Since then, with the introduction of VoIP based dialers, we’ve...

Many of us do not like the idea of our private conversations being listened to by someone else, but when it comes to your work life, it can actually make a huge difference to your business – and a positive one at that! If you run an outbound call center, call monitoring software is an...

You may have already heard of the preview dialer (better known as a power dialer) – but did you know that there are all of these amazing advantages to using a preview dialer?  It can work extremely efficiently for sales professionals or as outbound call center software.1. Say goodbye to dropped calls.With a preview dialer,...

ADDISON, Texas – October 16, 2014 – Electronic Voice Services, Inc. (EVS7) launched a new website redesign to offer clients, readers, and prospects an elegant digital experience for computer, mobile, and tablet. “We want to deliver a premium experience for everyone viewing our website, no matter what device they prefer using,” Richard Hardgrave, President (EVS7),...