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5 Best Practises for Outbound Call Centers

Although maximizing sales is the core objective of every outbound call center, ensuring customer satisfaction is equally important. Therefore, it is not only essential for employers to hire skilled agents who can meet their sales target, but also make sure that they are trained to address all possible questions and concerns of prospective and returning...

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What Is a Hosted Predictive Dialer?

For outbound dialing, choosing the correct dialing system will greatly benefit your agents. Predictive dialing has seen a lot of improvements in its reliability over the years. Many telemarketing companies have decided to use predictive dialers over options like power dialers or progressive dialers. What makes the predictive dialer the right solution for your company? Will...

Call Center Setup: What Should You Know?

Setting up call center software can be intimidating whether you’re making the move from manual dialing or switching platforms from one service to another. Planning ahead and knowing what you need will help you narrow down a list of products suitable for your call center setup. While the needs of these 2 situations overlap, there are...

3 Thumb Rules to Ensure Telemarketing Success

Telemarketing has come a long way from “boiler shops” that used to be packed with countless callers dialing random numbers to pitch their product or service. Click to call software, CRMs, and predictive dialers have made the process more streamlined, but there are a few things that call centers still lack, which may be a...

4 Questions to Ask When Selecting a Cloud Contact Center Solution

Cloud contact centers have become an integral part of call center business, as they eliminate the need for a cumbersome IT infrastructure and associated maintenance costs. Organizations looking for a robust cloud contact center solution, however, need to be wary of some of the quintessential aspects before signing on the dotted line. This blog post...

Call Center Gamification: Motivating Agents to Excel

Mouse TrapSome people enjoy their job(s), and some don’t. That’s understandable. My first job was working at an arcade of sorts – that also served pizza to snotty-nosed kids who were still in the “learning phase” of how to behave appropriately in a public setting. The trouble was that this arcade at which I worked...

VoIP Dialer Software: Leaving the Traditional PBX System Miles Behind

Voice over Internet Protocol (VoIP) technology is not just about making cost-effective phone calls; it’s a tool that simplifies the way businesses conduct themselves. Unlike the traditional PBX systems, it allows combining voice, data and video as one, easy-to-manage service. It uses Internet data network to make calls to other phones wherein all conversations are...

Using Call Center Scripting Software Effectively

Lights! Camera! Action! Many of you probably performed in a school play at one embarrassing moment in time or another. Whether you played Romeo, Juliet, the Hunchback of Notre Dame, or some other character, you certainly didn’t win the approval of your theater teacher by “winging it.” Oh, no, you worked very hard for those...

IVR Call Center Software

  Who’s Talking? I once received a phone call from a local radio station. Yet, this was no ordinary call. It wasn’t a live disc jockey who I could chat with about the music I like. Rather, it was dialing software “who” phoned me. I knew the radio station was implementing something known as interactive...

4 Ways Click-to-Dial Solutions Maximize Marketing Returns

Equipping your sales representatives with the tools that improve their efficiency plays a major role the success of your campaigns and organization. In fact, it is imperative for sales managers to identify all useful tools that can improve campaign performance. One such tool is click-to-dial software. The tool optimizes real-time lead generation and identifies potential...