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Tips for Talking to Customers on the Phone

If you’re in sales, it’s likely you spend a lot of time talking to people on the phone. If that’s the case, you may have suffered through a miserable phone conversation every once in a while. You know the type — those calls where you find yourself at a loss for words, or the person...

Types of Phone Dialers and Which Is Best for You?

Are you trying to think of a way to leverage the work your salesforce or customer service representatives do? If your sales and support teams place a lot of outgoing calls by hand, an automatic phone dialer may be just what you’re looking for. What Is a Phone Dialer? Auto dialer systems are exactly what...

Traits That Make A Good Call Center Agent

Think you have what it takes to be an exceptional call center agent? You may be surprised about the traits that make a good agent. The career demands creativity, communication and the ability to work in a fast-paced environment without breaking a sweat. It’s why the industry has such a high turnover rate — but...

Tips for Dealing With Angry Customers

Call center agents probably deserve more credit than they’re given. They handle the calls and the customers most people would rather avoid. Dealing with angry customers isn’t easy — it’s a challenge at times for even the most experienced call center agents. Many of those same agents, however, follow these four tips for handling flustered...

Tips for Protecting Call Center Data

Protecting call center data is essential. That’s why call centers across the U.S. are following Dora the Explorer’s lead and saying, “Swiper, no swiping,” to would-be. So how are centers securing their data? Lucky for you, we have five of their favorite tips for protecting call center data available below.   Establish Security Protocols You...

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Definitive Guide to Call Center Management Software

The Definitive Guideto Call Center Management Software Call center management software helps millions of businesses create intelligent campaigns to increase sales and promote better, faster customer service with virtual contact centers.However, as you likely know, this supportive software was not available to the entrepreneurs and pioneers of the world’s first call centers, which of course...

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Call Center Software for Your Small Business

Call Center Software for Your Small Business Call center software for your small business is not only practical for increasing efficiency, but it’s affordable as well. It’s also necessary to have, as the software is responsible for powering today’s call centers. In a nutshell, call center software enables a small business to simplify and accelerate...

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A 5-Step Guide to Help you Optimize Your Lead Management Process

Using a call center management software enables your agents engage with your customers more effectively. The best call center software are loaded with various helpful features and can help your callers maintain customer database and use the information to lend a personal touch to the conversation. That said, the success of even the best call...

5 Best Practises for Outbound Call Centers

Although maximizing sales is the core objective of every outbound call center, ensuring customer satisfaction is equally important. Therefore, it is not only essential for employers to hire skilled agents who can meet their sales target, but also make sure that they are trained to address all possible questions and concerns of prospective and returning...

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Hosted Predictive Dialer

For outbound dialing, choosing the correct dialing system will greatly benefit your agents. Predictive dialing has seen a lot of improvements in its reliability over the years. Many telemarketing companies have decided to use predictive dialers over options like power dialers or progressive dialers. What makes the predictive dialer the right solution for your company? Will...