22 Oct
Top 3 Pre-Recorded Voicemail Messages Tips & Best Practices
In an industry driven by sales and quotas, time is of the essence, and many sales representatives don’t bother leaving voicemails so that they may go on to the next call. While phone sales tips can help you with live calls, many calls, however, will end up at the sound of a voicemail and you could be...
22 Oct
What Equipment Is Needed to Run a Call Center?
The first thing to know when considering what type of equipment is needed for running your call center, is what type of call center you plan to run. Let’s go through a run down of basic types, and we’ll discuss the equipment needed for each.Outbound Call CenterDescription: A call center that primarily makes outbound calls...
22 Oct
What Is the Most Difficult Part of Running a Call Center?
When you run a call center, you’re facilitating a complex operation that balances employee performance, energy, technique and speed with customer variability, needs, recruitment and retainment — not to mention the operation and upkeep of the machinery that makes so many connections possible and keeps calls circulating. In other words, you have a lot of balls...
Signs You Should Fire a Sales Person
Your sales team is one of your best assets, and they can feel like family. You’ve invested in them, trained them and believed in them, cheering on their hard work attracting clients. Part of running your call center or business, though, is making sure you have the right people in the right seats. When to...
What to Say When a Prospect Says “I Need to Think About It”
The philosopher Descartes once said “I think, therefore I am.” But he probably wasn’t talking about the moment a prospect says “I need to think about it” after getting all the detailed information about a service or product. The “I Need to Think About It” Objection Understanding sales objections and responses is an important part...
VoIP for All Business Types
Phone service has come a long way since Alexander Graham Bell made the first phone call back in 1876. Bell made the call in Boston, phoning up his assistant in the next room. Nearly 40 years later, phone lines stretched across the U.S. from the east coast to the west. Although older, copper phone lines still...
Top 10 Reasons Businesses Should Be Using VoIP
Businesses now have many ways to get in touch with clients, such as email and chat. But it’s likely that you still use phone service for the bulk of your communications. If your company has a call center, people might regularly call you to discuss concerns or to negotiate their bills or other services. As...
Is VoIP Secure?
VoIP (Voice over Internet Protocol) services are becoming more popular with businesses, which has raised the issue of security. When you make a VoIP phone call, are your calls secure? In fact, VoIP is quite secure. To affect you, someone would need to intercept the data being sent digitally from your phone system and be...
Switching From Landline to VoIP Technology
You’ve done it! You made the decision that switching from landline to VoIP is the right move for your organization. Believe it or not, that’s the hardest part of the landline to VoIP switching process. Now that you’ve taken the first step toward making the change, it’s time to learn how to switch from landline...
4 Ways to Improve Customer Satisfaction In a Call Center
While it may remain true that you can’t win everyone over, there’s always room for improvement. For call centers, maintaining a high level of customer satisfaction is a crucial part of the job. But to ensure positive consumer relations, you also need to keep up morale among your team of agents.Call center managers should encourage...
