02 Nov
Call Center Technology: Trends, Solutions & Must-Haves
Did you know that your business’ call center can serve as a revenue center? It can, and with the right call center technology, your customer service agents will be better equipped to respond to customer queries quickly and efficiently. Table of Contents Call Center Technology Trends Call Center Solutions New Contact Center Technologies Top 10...
02 Nov
What Is Outbound Call Center Average Wait Time?
For outbound call centers, having both a good average wait time between calls for your agents and a low drop rate is vital to running an effective, efficient call center with your predictive dialer. Before we get into the causes, let’s define the terms first. What Is Average Wait Time in an Outbound Telecalling Process –...
02 Nov
Bait and Switch Tactics and How to Avoid Them
Have you ever been offered a deal that seemed too good to be true and then discovered that it was, in fact, too good to be true? You may have encountered bait and switch advertising or, at the very least, somewhat shady marketing tactics. If you took the bait, you probably didn’t end up with...
23 Oct
Best Time to Make Sales Calls for Agents
Sales agents often wonder these questions: What are the best times to call? On what days are people more likely to respond? How long before a lead goes cold? Should I leave a voicemail? Should I email them too? Am I being too persistent? If you often find yourself unable to connect to leads, receiving very...
23 Oct
Answering Machine Detection: Full Guide
Have you ever called someone and hear them begin to speak “Hello,” followed by a disappointing “Sorry I’m unable to take your call right now. Please leave a message and I will…?” Of course you have. You get an answering machine for two reasons: the person can’t pick up or the person doesn’t want to pick up....
23 Oct
Your Guide to Managing Call Center Campaigns
Quit Juggling & Start Managing Being the boss is tough, especially if you’re one who’s managing a call center with phone dialer software. It’s your responsibility to ensure high agent performance, exceptional customer service, and deliver quality reports. You are also tasked with balancing the finite resources you’re equipped with. Nearly everything you do must be...
23 Oct
How to Build a Call Center Culture for Effective Results
Call Center Culture Matters – Serious Tips for Serious Results For many businesses, their call centers are the primary point of contact with consumers. Whether someone is calling to place an order, request information about a product, inquire about a delivery date or voice a complaint, a call center is expected to handle everything pleasantly,...
23 Oct
How to Help Your Agents Sound More Confident on the Phone
How your agents speak to callers at your call center can be just as important as what they are saying. Words delivered with authority and confidence are better received by customers and prospects. Luckily, you don’t have to hire only voice actors and extroverts. It’s possible to teach great phone skills to anyone. How to...
23 Oct
What Is an Outbound Call: Outbound Call Center Campaigns
Outbound Call Meaning Inbound marketing is a great approach that permits the public to know what your business is about and what you’re selling. Depending on your point of view, this strategy is one of the most potent used in sales accumulation and ultimately creates new or better impressions of your company for your customers....
23 Oct
Virtual Call Center: All you Need to Know to Start Your Own
Throughout the world, businesses of all types depend on call centers to deal with the huge number of telephone calls, both inbound and outbound, that they make and receive from their actual and potential customers. They want to make sure that every single person feels valued by their company, but that can be incredibly difficult...