How to Setup Auto Alt Dialing
How to Configure Auto Alt DialingUse the auto alt dial setting to call extra numbers on file for a lead. You can call up to three additional numbers of any contact.Step 1.From the Dolphin dashboard, select admin and then select the master dial settings. Step 2. Under settings, make sure to have yes selected for auto...
CDR Report
CDR ReportUse the CDR report to view all agent's call history. You can listen to and download call recordings.Step 1.Click on reports and then select CDR report. Step 2.Click on the play button to listen to the recorded call.Click on the three dots to download the audio file. On the report page, you can view each...
Agent My Stats Report
Agent My Stats ReportUse this report to view your stats for calls, work time, and call progress. Step 1.Click on your agent login number to open the menu and then click on my stats. This will take you to the achievement report.Step 2.Pick a date range. Click on the current date to view the date range...
How to Change Caller ID
How to Change the Caller ID The caller ID is updated in a campaign or on the master dial page. When you update the master dial settings, all campaigns using the master dial defaults update with the new number. If you only need to change the caller ID for one campaign, then you can go...
Protecting Your Caller ID From Getting Flagged as “Spam Risk”
Protecting Your Caller ID From Getting Flagged as "Spam Risk" It's not hard for your Caller ID to get flagged as "spam risk" these days. With new updates to FCC laws, carriers now provide their customers with the tools to help ignore scam calls. You may have seen calls to your cell phone tagged as...
How to Change User Passwords
How to Change User Passwords You can change the password of any user at any time. The owner and that manager both can change a user's password. This tutorial will guide you on how to update a password. Step 1. Start at the top menu and go to admin, then select users and view users. ...
Dolphin Clould Troubleshooting
Dolphin Cloud Troubleshooting If you can't make calls or something is not working, then there are a few things you can try to help fix the problem. This article covers necessary fixes for some common issues. You first need to have the right set up before getting started. Read through our system requirements before you...
Audio Troubleshooting
Dolphin Cloud Audio Troubleshooting. Are you having audio issues when testing out your calls? There are a few things you can look into to help fix your audio problems. You can also check out this article for extra troubleshooting tips in the Dolphin Cloud. Headset Make sure you have the right headset. We recommend that...
How to Make Calls with the Dolphin Cloud Power Dialer
How to Make Calls with the Dolphin Cloud Power Dialer. There are three power dialing modes to use and make calls in the Dolphin Cloud. Each mode is set up in the campaign or master dial settings. This article shows you how to power dial and how to manually call a number. Step 1. ...
Dolphin Cloud Supported Browser’s
Dolphin Cloud Supported Browser'sIt's important to make sure you and your agents are using the correct browser before getting started. What browser can you use the Dolphin Cloud with? We recommend using Chrome, Edge, or Brave. If you do not have any of these browsers you will need to install one of them on your...