Protecting Your Caller ID From Getting Flagged as "Spam Risk"
It's not hard for your Caller ID to get flagged as "spam risk" these days. With new updates to FCC laws, carriers now provide their customers with the tools to help ignore scam calls. You may have seen calls to your cell phone tagged as “Telemarketer,” “Scam Likely,” or “Spam Risk.”
The most common way that a caller ID could get marked as a spam number:
- A large volume of calls from one caller ID in a short amount of time to a specific carrier(s), such as T-Mobile or Verizon may cause them to flag your number.
This can happen often using multi-line auto-dialers and predictive dialers. This also includes single line power dialers when many agents are using the same caller ID and precautions are not taken. Smartphones now have the technology to flag and report your number as "scam likely." There are third-party apps that help detect potential scam calls.
Having your number flagged can impact your team from reaching your clients. You can take the essential steps to avoid having your caller ID flagged as "spam risk." Take a look at the steps to help to protect your caller ID below.
Use Dynamic Caller ID
Use the dynamic caller ID in the Dolphin Cloud. This setting lets you use more than one caller ID to help avoid your number from getting flagged. Navigate to the Master Dial or Campaign Settings to set this up.
Under Caller IDs,
you can add the list of phone numbers. Once you save the changes and start making calls, the dialer will cycle through the list of numbers in this setting.
Each Agent should use their own Caller ID
In Dolphin Cloud, this can get set up on the Users page. Use a unique Caller ID for each agent to avoid too many calls from the same number. Too many calls from the same number can alert a phone carrier to mark your number as spam.
Make sure your calling list is good
Avoid calling lots of disconnected numbers. Try to make sure your calling list is specific to your business needs. The more prospects you speak with, the more your number gets viewed as legitimate.
Avoid calling someone from the Do Not Call Registry
You never want to call someone that's on the do not call list. You can do this by scrubbing each of your lists. You will need to create an account with the National Do Not Call registry or use a third-party service such as TheDNCProject.org.
Train your agents
Give your agents the right tools and information on how to disconnect from a call. Provide your callers with the option to get removed from your calling list.
Swap out your current Caller ID
If your number gets flagged then it's best to look for a new Caller ID.
Speak to different carriers
You can speak with different carriers to clear up your flagged caller ID, but this may not be easy.
Caller ID Name
You can request a caller ID name with your carrier so your clients know who's calling.
Learn about Calling Laws
Research and get information about the FCC or local robocalling laws.