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Getting Started
Minimum System Requirements
Authorize Your IP
How to Login to Agent Screen
Agent Screen Overview
How to Setup Zoiper
Making Outbound Calls
How to Ratio Dial
How to Manual Click Dial
How to Manual Preview Dial
How to Progressive Power Dial
How to Use Keypad to Manual Dial
How to Dial Alternate Numbers in Manual Mode
Agent Screen Options
How to Use Hot Keys
How to Set a Pause Code
How to Check the Status of Other Agents
How to Put a Lead on Hold
How to View My Call Log
How to View Lead History of Current Lead
Receiving Inbound Calls
How to Receive Inbound Calls
How to View and Grab Calls in Queue
Transfers
Transfer Screen Overview
How to Transfer to an External Number
How to Transfer Using Quick Presets
How to Transfer Using a Preset Menu
How to Transfer a Call to an Agent, Ingroup, or Closer Group
Callbacks
How to Schedule a System Callback
How to Schedule a Personal Callback
Receiving a System Callback
How to Access Personal Callbacks
Voicemail
How to Leave a Manual Voicemail Drop
Troubleshooting
Headset Troubleshooting
Popular Articles
Minimum System Requirements
Authorize Your IP
How to Login to Agent Screen
Agent Screen Overview
How to Ratio Dial
Newest Articles
How to Setup Zoiper
How to View and Grab Calls in Queue
Headset Troubleshooting
How to Access Personal Callbacks
Receiving a System Callback
Recently Updated Articles
How to View and Grab Calls in Queue
How to Setup Zoiper
Headset Troubleshooting
How to Schedule a System Callback
Receiving a System Callback