How to Progressive Power Dial

How to Progressive Power Dial

In Progressive Power Dialing mode, the system dials one line at a time automatically. There is no need to click “dial next number.”

 

Step 1. Login to the Agent Screen using your agent credentials.

 

Step 2. You will automatically see a “Start Power Dialing” button appear on the left side of the Agent Screen. When you are ready to start receiving calls, click the “Start Power Dialing” button to begin making outbound calls.

 

 

Step 3. You may hear one of the following:

• live human answered call
• answering machine or voicemail
• phone ringing and no answer
• busy signal
• disconnected message

 

If you receive a live human answered call, the following information will appear:

• Lead phone number
• Lead ID
• Call duration
• Lead contact time in their time zone
• Lead information on Customer Information Tab will appear
• Notification on bottom right
• Script or form may appear automatically if manager setup

Click on the image below to view an enlarged version.

 

Step 4. Read script, if applicable, and modify lead information via the customer information tab or form tab if necessary. Note: Customer information is modifiable during a call and while an agent is in the disposition screen. Once the disposition has been submitted, the lead’s information is no longer modifiable.

 

Step 5. Hangup and disposition the call. When the call is complete, click on the Hangup Customer button on the left side to display the dispositions or statuses.

Click on the desired disposition and click Submit.

 

You will be returned to the main screen to continue to make calls. The system will automatically keep Power Dialing unless the Pause Power Dialer checkbox is selected from the disposition screen. In that case, the agent will go into “pause” mode once the call has been dispositioned.