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Dolphin Cloud Knowledge Base

Dolphin Cloud Knowledge Base

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Dolphin Cloud Knowledge Base

Search Knowledge Base

Campaigns

How to Create a Campaign
Dolphin Master Dial Settings
How to Change Caller ID

List Settings

How to Import Leads into a List
How to Add a List to a Campaign
How to Reset a List
How to Clear a List
How to Move Leads to a Different List

Email Settings

How to Update Email Settings
How to Create an Email Template
Email Template - Insert Variables

Admin Tab Settings

Custom Fields
How to Create a New Script
How to White List an IP
How to Change User Passwords

Voicemail & Audio

How to Create a New PAM Recording
How to Setup the PAM Voicemail Drops
How to Upload an Audio File

Reports

How to Pull an Outbound Calling Report
CDR Report

Agent Report
- Agent My Stats Report

Dialing Settings

Dialing Dashboard Overview
How to Manual Dial
How to Setup a Quick Transfer
How to Change the Dial Mode
How to Make Calls with the Dolphin Cloud Power Dialer
How to Setup Auto Alt Dialing

Leads and Contacts

How to Convert a Lead to a Contact
How to Delete a Lead
How to Add a Single Lead

System Requirements

Dolphin Cloud Supported Browser's

Troubleshooting

Dolphin Clould Troubleshooting
Protecting Your Caller ID From Getting Flagged as "Spam Risk"
Audio Troubleshooting

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Virtual Call Center: All you Need to Know to Start Your Own
Top 3 Pre-Recorded Voicemail Messages Tips & Best Practices
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