How to Create a New Script
Scripts are added to the master dial page, campaigns, or in a list. They are helpful for guiding an agent through a live call. The script appears on the agent screen during an active call. Follow the steps below to learn how to use the script editor and how to create a new one.
From the top of the page select admin
, and then from the menu click on scripts
and finally add a new script
to get to the next page.
To create a new script, fill in the blanks for script ID
Add some text to the script text
box. Insert variables are used to grab data from your contacts profile. This is a time saving tool that helps customize scripts for each contact.
Click on submit
to save the changes to the newly created script.