How to Create a New Script

Scripts are added to the master dial page, campaigns, or in a list. They are helpful for guiding an agent through a live call. The script appears on the agent screen during an active call. Follow the steps below to learn how to use the script editor and how to create a new one.

Step 1.

From the top of the page select admin, and then from the menu click on scripts and finally add a new script to get to the next page.

Step 2.

To create a new script, fill in the blanks for script ID and name.

Step 3.

Add some text to the script text box. Insert variables are used to grab data from your contacts profile. This is a time saving tool that helps customize scripts for each contact.

Step 4.

Click on submit to save the changes to the newly created script.