How to Pull an Outbound Calling Report
Follow the steps below to pull and view an outbound calling report. This report is for previewing various outbound only data. View stats such as outbound calling, hangup reason, list ID, call status,
and agent stats.
Go to reports
from the dolphin navigation bar. Click on outbound calling
from the drop down to move on to the next page.
In the search parameters
section go to date range
on the dates for more options. Choose
from one of the date ranges or select a custom date range.
to pull a report on. The files you choose then move into the blank boxes on the right. Deselect a file by clicking the list or campaign in the blank box to the right. Click on submit
Outbound calling stats
show the calling details. Scroll down
to view the various outbound calling totals such as the outbound calling stats, hangup reason, list ID, call status
and finally the agent stats.